Success Manager QA USA

Communication

• Check up on each student in direct messages;
• Hold interviews with students: feedback sessions about the program interviews before a student takes a break or leaves the program;
• Build and develop the community of students on Discord.

Events

• Organize and hold events onboarding graduation live meetings with tutors and other speakers.

Dashboards

• Update information about academic breaks expulsions;
• Calculate statistics about students progress create and help testing hypotheses about improving the learning process.

Interaction with the team

• Participate in team meetings provide insights on the learning process. Since our SMs are the ones communicating with students they know their best what problems students face how they feel about the program etc.;
• Send students feedback to the team members updates from team members to the students.

• $1300 per month;
• Fulltime remote contractbased collaboration;
• A comfortable digital office. We use modern digital tools Miro Notion Google Meet etc. to make the process of working together seamless.
• Diverse and tightknit team which is spread out across Israel Serbia US Georgia Armenia and more.

Disclosures

*At this time we are unable to offer H1B sponsorship opportunities in the USA.

**This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.

***TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national original age religion disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.

Requirements :

1. Ability to collaborate from 12 pm until 4 pm AND from 8 pm until 12 am (CET) / 11 am until 3 pm AND from 7 pm until 11 pm (CET)
2. You re fluent in English our students are Americans many of our team members are natives so it s necessary to speak fluently.
3. You re a fast learner we conduct a lot of experiments often change our processes it s ok not to know something but it s necessary to learn and adapt fast.
4. You re careful with numbers and analytics (Excel Notion Miro) a success manager calculates some statistics and collects certain data manually. It requires patience and attention to numbers.
5. You love helping and caring about people our success managers are always there to help our students check up on their motivation and ask for their feedback.
6. You are proactive.

Remote Work :

Yes

Employment Type :

Fulltime