Student Success Lead

Position Overview:

We re scouting for an empathetic strategic and visionary Student Success Lead.

This role is pivotal in ensuring every students journey from enrollment to internship until successful job placements becomes seamless rewarding and transformative.

Key Responsibilities:

Developing student support policies (admission policy scholarship policy code of conduct grievances technology usage policy etc.

Planning and executing the orientation program to acquaint new students with campus resources policies and academic expectations

Develop and maintain comprehensive administrative policies that prioritize student welfare code of conduct academic success and a supportive learning environment within the online university community

Define and adherence to SLAs on student support process

Designing MIS to have 360 view of Student support system and work with technical Team to finalize them

Design course and semester surveys to get student feedback with a view to enhance student centric student support services

Create process governance on communication on Tuition Fee reminders/Policy updates/course upgrades to students.

Ensure that student records are uptodate and compliant with Saras AI policies and regulations.

Work closely with SARAS AI leadership team to ensure compliance adherence at every touchpoint of student journey.

Ensure Student Support initiatives are well managed and executed on students community platform to enable Peer to Peer Learning

Closely work with IT team for Functional validation of new Student support community platform student Information System

Assistance to students with inquiries and issues using email phone and chat.

Provide and facilitate training to admin executive team members.

Ensure seamless student experience by designing and implementing new processes.

Ensure the best student satisfaction score in the online university model

Coordinating with academic departments and faculty to ensure alignment between enrolment and academic requirements

Manage team of operational and admin executives to help them deliver their best to support students

Continuously identifying opportunities to streamline administrative processes and improve the overall efficiency of operations.

Manage and maintain relationships with alumni through various channels such as email social media events and alumni networks.

Maintaining accurate and uptodate records of alumni contact information employment status and other relevant Alumni within students community platform

Managing alumni events guest lectures reunions webinars and networking opportunities to foster connections between alumni and current students for experiencebased learning

Gathering feedback from alumni through surveys and other methods to assess satisfaction identify areas for improvement

Analysing alumni engagement metrics and other initiatives to assess the effectiveness of alumni programs and continuous improvement

Work closely with Student Success Coaches Teaching Assistants to understand student needs and facilitate Alumni engagement

Qualification and Skills Required:

Bachelors degree with atleast 57 years as student support role in Edtech space.

Experience in online education on student support roles is highly desirable.

Excellent oral and written communication skills

Excellent Listening and strong interpersonal skills with the ability to build rapport with India and International students

Demonstrated ability to work independently and collaboratively in a remote team environment

Familiarity with online learning (LMS) and global community platforms for students

Passion for helping students succeed and commitment to their academic growth

Proficiency in using spreadsheets or data management tools to analyse and interpret student data.

Leadership qualities to oversee and guide a team of student support staff.

Awareness of and sensitivity to cultural differences and diversity within the student population

mis design,compliance adherence,policies development,it coordination,designing and implementing new processes,process governance,orientation program,streamline administrative processes,online learning,communication management,student satisfaction,academic coordination,student needs facilitation,community platform management,training facilitation,administrative policies,analyse and interpret student data,sla management,alumni management,operation efficiency improvement,engagement metrics analysis,student support