Student Experience Operations Manager

• Head the critical departments at our Delhi campus including trainer delivery management placement and student event teams to ensure seamless operations.
  
• Oversee the complete student journey from onboarding and learning to placement ensuring a consistently positive and fulfilling experience.
  
• Manage and resolve student and trainer escalations ensuring smooth and satisfactory outcomes.
  
• Delegate and supervise daily tasks among team members steering them toward established milestones and the highest standards of student experience.
  
• Ensure the delivery team efficiently manages trainer schedules achieving exceptional feedback scores.
  
• Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
  
• Collaborate closely with the program head to devise and implement training processes and strategies for seamless execution of programs/courses both online and offline.
  
• Proactively manage the placement team addressing the needs of every student.
  
• Define clear deliverables roles and responsibilities for staff engaged in specific projects or initiatives.
  
• Research and implement process efficiencies leveraging automation to enhance student efficiency and faculty management.
  
• Continuously monitor and analyze student attendance assignment completion grievances and retention data drawing conclusions and implementing practical improvement solutions.
  
• Supervise and organize student experience activities such as graduation ceremonies recreational events and cultural celebrations.
  
• Conduct surveys to assess and enhance the overall Student Experience refining and upholding exceptional standards.
  
• Undertake any other reasonable duties within the broad scope of the position as requested by management.
  
  

Requirements

• Enthusiastic engagement in studentfacing roles for a minimum of 57 years.
  
• Proven leadership experience within edtech or studentcentric environments fostering vibrant learning communities.
  
• Track record of inspiring and guiding teams of 68 individuals towards collective success and growth.
  
• Vibrant and optimistic mindset adept at leveraging analytical skills for creative problemsolving.
  
• Demonstrated ability to navigate and resolve challenging situations ensuring a delightful experience for students at every step.