Storage Engineer

Job Title: Storage Engineer

Location: Salt Lake City UT (Onsite)

Mode: Long Term Contract

Your Impact:

• Qualified candidate will provide unified production management support for the backup and storage infrastructure of the firm using cuttingedge systems and processes that form the core of our key business.
• They have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.
• They will also adopt various tools developed by Engineering team to automate failure resolution using machine learning techniques notify of discrepancies in the health of the production environment and help in the automation of healthrestoration with a continuous focus on risk and cost.

How you will fulfill your potential:

You will:

• Provide day to day operational support of storage and backup environments.
• Primary skill set: Pure Storage as Block solution and Rubrik as Data protection solution Brocade fiber channel switches Windows Server 2016.
• Secondary skill set: EMC Networker EMC Data Domain EMC VNX and VMAX Hitachi HDS Fiber Channel Switches.
• Monitor a ticket queue alerts and email to identify and resolve production issues.
• Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions.
• Efficiently triage incoming support tickets categorizing and prioritizing based on the severity and the impact.
• Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully.
• Manage the configuration of disk and tape backup including tape labeling pool management and schedule management.
• Managing configuring and troubleshooting issues on Pure storage Brocade switches escalating/engaging engineering or vendor as on when necessary.
• Implement and manage backup and recovery process for critical data.
• Take ownership of issues and see them through to resolution.
• Provide client support related to storage and backup environments via email and phone escalating as necessary.
• Work with a global team taking and providing warm handover to ensure continuity of 24x7 coverage.
• Work with platform vendors to pursue issue resolution.
• Potential cross training with other platforms: Unix Windows Database.

You are:

• Independent and comfortable in a fast pace and constantly changing environment.
• Analytical and have the ability to apply your skills and experience to create clientoriented solutions.
• Possess excellent communication skills to provide clear and concise support to customers.

Job Requirements:

Skills:

Basic Qualifications:

• Currently working within an enterpriselevel storage environment with 5 years of relevant experience.
• Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products.
• Experienced in Brocade G series fabric switch products.
• Competent in Windows Linux/UNIXlike operating systems.
• Monitor pure storage performance and capacity ensuring optimal operation.
• Diagnose and resolve storage & switch related issues working closely with vendors engineering and other support teams when necessary.
• Implement data protection mechanism on Rubrik such as snapshots replication and backup solution.
• Familiar with SRE principles such as user journeys SLI/SLO and synthetic probers.
• Strong analytical problem solving and trouble shooting skills.
• Ability to adapt to new technologies.

Preferred Qualifications:

• Experience in medium to large IT infrastructure across multiple datacenters.
• Good understanding of enterprise level change incident and problem management processes.
• Good interpersonal skills and ability to work well on a global team.
• Ability to work and prioritize in a highly dynamic work environment with a global focus.
• Automation utilizing scripting languages like bash Python and/or Perl.
• Beneficial but not required experience in block storage (Dell Hitachi) file (Netapp Dell Unity) and/or backup solutions (Networker DataDomain).
• Familiarity with Unix/Linux command line operations and server support.
• Understanding of how to troubleshoot basic Unix/Linux problems.