Staff Immersive Museum Guide Vienna

We are IKONO !!

IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique immersive experiences across Europe.

The IKONO experience focuses on replicating the emotion of traveling through different worlds cultures and times while remaining in the city to unleash ones creativity stimulate the senses and create unforgettable memories.

First launched in Madrid then in Rome Barcelona and Budapest we are opening 5 more spaces this year including Vienna!

YOUR MISSION

As an Ikonic Staff member you play a key role in ensuring our customers satisfaction. With your intuitive understanding you anticipate their needs even before they realize them. Supported by your Store Manager you expertly match those needs with the right products and services. Your primary goal is to warmly welcome and assist gallery visitors ensuring a highquality experience for everyone.

Tasks

YOUR RESPONSIBILITIES

• Welcoming customers with a friendly smile!
• Helping guests with ticket purchases.
• Handling reservations on our website and through our ticket partners.
• Taking care of the cash register.
• Being the friendly face at the museum store stand and keeping it wellstocked.
• Guiding visitors through the route and sharing details of the experience.
• Providing support to enhance the overall experience.
• Responding to customer questions and concerns via email or phone calls.
• Taking care of repairs and maintenance to keep our spaces in top shape.
• Ensuring the exhibition is always in a perfect state for our visitors.

Requirements

REQUIREMENTS

• Prior experience and knowledge in customer service.
• Proficient in cash handling.
• Fluency in English and German minimum level fluentupper B2.
• Strong verbal and written communication skills.
• Resilient in handling daily challenges.
• Collaborative team player.
• Ability to provide clear and concise explanations.
• Capable of assisting in setting up exhibitions.
• Attention to detail in all tasks.
• Able to perform actions such as bending over or lifting things.
• The ideal candidate has a responsible attitude is friendly and polite.
• Demonstrate tremendous passion and energy for your work.
• Able to adapt to flexible schedules.

Benefits

WE OFFER

• A full or parttime position in our Team
• Pleasant and International work environment within a dynamic team.
• Plenty of opportunities for development and personal growth.
• Excellent work location at Mariahilfer Strasse in the touristic heart of Vienna

Application deadline: May 3rd 2024