SSC-Process Excellence

1. Conducting workshops and develop continuous improvement plans for the Shared ServicesCentre.

2. Developing competencies on QMS transformation techniques and lean Six Sigma.

3. Identification and mitigation of risk by driving an effective framework.

4. Ensuring effective deployment and recognition of delivery excellence initiatives.

5. Identification of process gaps and effectively closing the same by proper RCAs and process improvement initiatives.

6. Providing support for creating management dashboards

7. Responsible for keeping the RPA BOTs in working condition and troubleshooting if required along with coordination with the RPA & operations teams.

8. Quality control on operational transaction data including highlighting management from time to time about the issues / gaps / risks if any.