Sr Technician Client Services

MW Partners is currently seeking a Sr. Technician Client Services to work for our client who is a leader in the media and entertainment industry.

Responsibilities and duties:

• Provide first and second level support for software hardware and various infrastructure related issues.
• Participate in the entire user life cycle from accounts provisioning hardware deployment and day one orientation.
• Participate in an onsite support rotation for all employees at the office.
• Provide video conference setup support and basic troubleshooting.
• Administration and troubleshooting of company Mac/Windows BYOD peripherals. SaaS applications/integrations network and IDP
• Assist in various technical projects and maintenance that may be required (this includes desktop directory services telecom and networking).
• Contribute to New Technology discussions.
• Cross functional collaboration

Requirements:

• B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support.
• 5 years working in a fastpaced technology company environment or start up
• Strong desire to help others positive attitude excellent problem solving technical writing communication and organizational skills.
• Exceptional experience supporting macOS and Windows laptops
• Exceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack Jira Github Adobe CC)
• Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk Freshservice).
• Strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro).
• Working knowledge of Networking Concepts (VPN office and home networks) are a plus.
• Scripting and automation skills are a plus.
• Strong knowledge of media streaming services and devices are a plus.
• Excellent communicator detail oriented and customer service focused.

For a confidential discussion or to find out more contact Abhinay Singh onor apply now.