Sr. Network Operations Engineer

Who we are looking for

As the EMEA network Operations lead reporting into the Global Network Operations Manager, the Sr. Network Operation Engineer will drive the stability, availability and resilience of the EMEA branch, data center, and external-facing networks. You will help manage service providers, assist in trouble-shooting, respond to incidents and escalations, and help develop best practices, operating porcedures and monitoring strategies. As a peer to Engineering and Service Delivery colleagues, you will review project plans, changes, and the roll-out of new solutions to articulate operational support requirements. You will also collaborate with your peers globally in recommending and implementing service improvements. The network technologies in scope will included DC fabric, SDWAN, WLAN, firewalls, load balancers, proxies, DNS/IPAM, Internet and cloud-connectivity, unified communications platforms, voice recording, SIP trunk/gateways, etc..

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.


What you will be responsible for

As a Senior Network Operations Engineer you will
Safeguard the stability, availability, and resilience of all State Street network infrastructure in EMEA
Act as the primary internal escalation point for incidents in EMEA, while supporting other regions as needed in a follow-the-sun model
Manage service providers external resources that provide operational support
Manage device maintenance for EMEA, and handle vendor TAC and RMA escalations
Authorize and arrange vendor site access as necessary for repairs and troubleshooting
Perform vendor governance/ oversight for incident response and resolution, problem management, and capacity managment
Engage with Engineering/Architecture counterparts to document operational requirements for new technologies, products, and carrier services
Support bank-wide strategies including data center consolidation and cloud migration
Provide hands-on troubleshooting support as needed to augment the service providers teams
Drive process improvements


What we value

These skills will help you succeed in this role
Strong foundation in network technologies, spanning network routing/switching, security solutions, DNS, load balancers, carrier services, voice and collaboration tools
Extensive network troubleshooting and incident management experience
Familiarity with network latency monitoring, element management systems, event correlation, and network performance management tools such as Splunk, Netreo, ThousandEyes, and NetBrain
Tenacity and uncompromising standards when it comes to safeguarding the integrity of the network
Self-driven and ability to deliver with minimal supervision
Exceptional client focus
Strong communication skills, both verbal and written


Education & Preferred Qualifications

Bachelor of Arts, Bachelor of Science, or equivalent experience
At least ten years experience in network operations
Advanced Technical certifications (Cisco, Palo Alto, F5, Infoblox, Zscaler, Arista, etc.) a plus
Experience in the financial services industry strongly preferred


Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we dont necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. Were driving the companys digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. Were looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.


About State Street


What we do.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. Youll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.
We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.