Sr Desktop Support
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-02-2024
Job Description
Req ID : 2572476
- 8 years of experience in providing Deskside support with W10 and W8 support experience. Flexible to work in any shift.
- Maintain ownership of users issue & ensuring that they receive resolution within a reasonable timeframe.
- Software/network troubleshooting.
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Good knowledge on Windows OS.
- Good knowledge on Microsoft office products.
- Requesting and coordinating vendor support.
- Provide initial assessment of urgency and business impact on all support calls.
- Knowledge on remote tools.
- Maintain ownership of users issue & ensuring that they receive resolution within a reasonable timeframe.
- Software/network troubleshooting.
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Good knowledge on Windows OS.
- Good knowledge on Microsoft office products.
- Requesting and coordinating vendor support.
- Provide initial assessment of urgency and business impact on all support calls.
- Knowledge on remote tools.
Employment Type
Full Time
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
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