Solution Specialist - Salesforce

Essential criteria:
Suitably qualified professional with degree or similar education background.
Strong presentation and communication skills including the ability to articulate complex processes and influence a wide range of stakeholders.
Passion and experience in capturing business requirements and improving processes and systems.
General understanding of systems deployment activities.
Ability to work and collaborate within a virtual global team environment.
Ability to prioritise effectively for yourself and the team.
2 years of experience of system design
Ability to learn and be the authority on template solutions.
Ability to formulate and solve problems.
Ability to build strong relationships with business stakeholders technical teams and delivery teams.

Desirable Criteria
9 years of relevant work experience with systems and process design.
Experience working in a multinational organisation.
Experience of Agile ways of working including scrum.

Essential Product Experience & Expertise:
Subject Matter expert on Salesforce specifically service cloud functionality and configuration.
Knowledge of the Genesys cloud platform specifically around voice and nonvoice routing.
Salesforce Administrator and Service Cloud Consultant certifications as a minimum.
Good knowledge of Order to Cash customer and interaction management.
Knowledge of operational management and operational reporting business Reporting or Segment MI processes.

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