Software Support Specialist
Posted on :
14-11-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1671493
- Candidates will be part of our Technical support team liaising with product developers to support companies products deployed at customer sites across the global.
- Will work along with the support Lead, take up support tickets assigned, probe the issue and give possible resolution within the specified Turn Around Time.
- Candidates will be trained on Company s products to give end to end resolutions on technical issues raised.
- Freshers also welcome to apply.
- Candidates will be receiving prioritizing documenting and actively resolving issues that arises out of our products in any contact centre production environment.
- Must perform technical troubleshooting on company s products implemented at customer site by taking a remote session (or) by coordinating with onsite engineers.
- Experience application Support with knowledge on webserver like IIS , Apache, windows services, event viewer.
- Prior experience in troubleshooting web UI or browser issues with exposure to JavaScript(JS) ,HTML will be an advantage.
Benefits
Performance Bonus
Software Support Specialist
Employment Type
Full Time
Key Skills
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