Software Support Executive-IT Solutions and Advertising

Job Overview

We are seeking a Software Support Executive for company dealing in IT Solutions and Advertising. As a Software Support Executive you will play a crucial role in providing technical assistance and support to the clients ensuring seamless operation of software solutions. You will be responsible for troubleshooting issues guiding clients through the software features.

Responsibilities:

• Online Support Online support to Existing client
• Provide prompt and efficient technical support to clients via phone email or chat.
• Understand and diagnose softwarerelated issues reported by clients and resolve them in a timely manner.
• Guide clients through the software functionalities addressing their queries and concerns effectively.
• Visit at customer side and resolve issue (Any Location)
• New Installation New installation at client side (Any Location)
• Online Demo Give online Demo to new prospects & TSM
• Conduct training sessions for clients to enhance their understanding of our products.
• Build and maintain strong positive relationships with clients by delivering exceptional support experiences.

Requirements:

• Any Graduate or Bachelors degree in Computer Science Information Technology or related field.
• Proven 12 years of experience in providing technical support for software applications installations or similar.
• Strong understanding of software development processes and programming languages.
• Good communication skills both written and verbal.
• Problemsolving mindset with the ability to think critically and troubleshoot complex issues.
• Ability to handle customer coordination customer centricity and customer complaint management
• Customerfocused approach with a passion for delivering exceptional support services for customer satisfaction
• Ability to work collaboratively in a team environment.
• Knowledge of Kannada Hindi and English is essential

Location: Bangalore Karnataka.

For any further details please write to us at <>