Software Integrator Remote

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are

The successful candidate being a Senior Systems Integrator and a member of the clients’ team, the candidate will require you to touch on a broad range of skills to provide DevOps services for the many business applications. The candidate must have a customer-centric mindset: pouncing on incidents, creating proactive monitoring, automating fixes and sleuthing solutions to tricky problems. The candidate must also be responsible for managing the Production and non-Production environments for the program team for projects, program initiatives, and sustainment activities.

What You’ll Do

• Plan, coordinate and execute deployment strategies of new applications and enhancements to existing applications.
• Develop and maintain release management workflow, including versioning, deployment plans, checklists, and deployment summaries.
• Execute deployments and implementations following change management process.
• Work closely with team members, project team members, and Operations staff to ensure that all requirements, as originally specified, are satisfied.
• Create and maintain non-production environments.
• Develop, coordinate and communicate transition process of systems from the Build team to Operations.
• Automate deployment steps.
• Research and provide solutions and / or tools to automate and monitor processes where applicable.
• Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous.
• Creation and maintenance of automated, scalable, build scripts / tools.
• Maintain the build system and process documentation.
• Collaborate as part of the project team in assembling software releases.
• Responsible for source code configuration management.
• Assist with planning / maintenance of development, QA, and UAT environments.
• Administration of the defect tracking tool (JIRA) for all departments.
• Prepare and gather effort estimates for the environment aspects of IT projects.
• Participate in the development of enterprise practices and policies.
• Manage test data (data tracking and scheduling, acquiring new sale data from production, resurrecting sales, running web baseline updates, etc.)
• Manage resources on vSphere infrastructure (troubleshooting, capacity planning, etc.)
• Contribute to the planning, design, and development of environments for new and existing applications.

Qualifications:

• Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred
• A minimum of 5 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment
• A minimum 5 years’ experience in software development, release engineering, configuration management
• ITIL Certification is preferred
• Strong understanding of SDLC - software lifecycle and application release processes
• Proven experience in the design, development, and implementation of software and hardware solutions, systems, or products
• Familiar with source code repositories and build management tools, i.e. Jenkins, Ansible, SVN, Bitbucket Server, Xcode, ANT
• Experience with SaaS or CRM applications, i.e. Salesforce • Experience in scripting utilities, i.e. Python, PowerShell, Apex, Shell, Batch
• Familiar with databases and query languages, MSSQL, Oracle
• Applicable work experience with change, configuration, build and release management processes
• Proven analytical abilities as well as diagnostic and problem-solving skills
• Experience working with Oracle (Oracle Cloud Infrastructure)
• Highly service-oriented, flexible and motivated
• Must have excellent customer-service, listening, communication and problem-solving skills
• Must have excellent leadership and collaboration skills to facilitate continuous service management improvement across IT functions
• Must have experience leading or participating in agile and / or lean initiatives
• Strong facilitation, coordination and interpersonal skills
• Ability to raise, resolve and close issues to the satisfaction of all stakeholders
• Ability to work independently under minimal supervision
• Great attention to detail, able to prioritize and produce accurate results under deadline • Ability to consistently meet required deadlines
• Experience with cloud-based applications (SaaS) and CRMs • Experience with issue tracking management, i.e. Jira
• Familiar with Agile concepts and methodologies, and ETL systems

What We Offer

• Remote work
• Competitive compensation & benefits package
• Company Perks
• Company events, recognitions, and celebrations
• Career development and growth opportunities…