Software Business Analyst - Post sales

Overview

Key responsibilities

• Collaborate with stakeholders to understand postsales business processes and requirements.
• Evaluate customer needs and translate them into detailed software requirements.
• Work closely with developers to ensure the successful implementation of postsales software solutions.
• Conduct user acceptance testing and gather feedback for iterative improvements.
• Analyze postsales data to identify trends issues and opportunities for optimization.
• Provide postsales support and troubleshoot issues to ensure customer satisfaction.
• Assist in training endusers on postsales software functionalities.
• Participate in postsales project planning and contribute to timeline and resource estimations.
• Document postsales processes and functionalities for internal and external stakeholders.
• Contribute to the continuous improvement of postsales software solutions based on market feedback.
• Collaborate with crossfunctional teams to drive postsales software enhancements and new feature development.
• Stay updated on industry trends and best practices in postsales software solutions.
• Participate in internal and external meetings to represent the postsales software perspective.
• Support the sales team with postsales technical inquiries and demonstrations.
• Contribute to the development of postsales support strategies and initiatives.

Required qualifications

• Bachelors degree in Computer Science Information Technology Business or related field.
• Proven experience as a business analyst in postsales or customer support preferably in the software industry.
• Demonstrated understanding of postsales business processes and customer needs.
• Proficiency in gathering and documenting software requirements and specifications.
• Strong analytical and problemsolving skills to address postsales software challenges.
• Excellent communication and interpersonal abilities to collaborate with diverse stakeholders.
• Experience in conducting user acceptance testing and gathering user feedback.
• Familiarity with postsales support tools and systems.
• Ability to prioritize and manage multiple postsales projects simultaneously.
• Understanding of software development methodologies and processes.
• Knowledge of postsales customer engagement and support best practices.
• Detailoriented mindset with a focus on delivering highquality postsales solutions.
• Proven track record of customercentric outlook and delivering exceptional postsales support.
• Ability to adapt to dynamic postsales requirements and pivot strategies accordingly.
• Certifications in business analysis or relevant fields is a plus.

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