Software Analyst
Posted on :
10-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2612291
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company an American corporation that manufactures agricultural machinery heavy equipment forestry machinery diesel engines drivetrains used in heavy equipment and lawn care equipment.
Position: Software Analyst
Location: Urbandale IA 50322
Duration: 12 Months
Job Type: Contact
Work Type: Onsite
Job Description:
Specific Position Requirements:
Basic Information:
- English speaking role supporting multiple countries (in English)
Daily Tasks:
- Respond to support requests from internal ticket system email or Microsoft Teams
- Set up Microsoft Teams meetings with Connected Software Companies (CSCs) that require indepth troubleshooting or have multiple questions
- Assist API business teams on their meetings with CSCs to provide technical support if needed
- Respond to internal requests for support via internal ticket system email or Microsoft Teams channels
- Escalate unsolved or indepth API issues to API owners and development teams
- Add and maintain API licenses needed for internal and external applications
- Use a 3rd party API clients to exercise client APIs to help troubleshoot or recreate issues and also validate API responses
Position Requirements:
- Experience in roles that required strong interpersonal communication skills
- Strong problemsolving skills with the ability to communicate effectively with technical and nontechnical information
- Strong organizational skills with the ability to prioritize and manage simultaneous tasks
- Ability to learn new technical skills
- Experience with SQL and other programming languages related to database queries
- Experience with client equipment and agricultural software solutions such as Operations Center
- Experience with directly supporting customers of software products
Position responsibilities:
- Provide technical support for API and data products to both internal and external software developers
- Triage and debug quality issues and drive resolution by escalating to the appropriate individuals/teams
- Provide technical onboarding and support to 3rd party software platforms leveraging client API and data products
- Enable internal development teams by assisting with API documentation and API licensing
- Work with the API enablement development teams to continuously refine optimize and automate the API support process
- Manage external and internal API support documentation
Some key things for an individual to be successful in this position:
- Enjoy troubleshooting issues and finding solutions
- Ability to read between the lines when a customer asks a question to understand the actual intent of the question
- Good communication skills are key with regular and often communication when troubleshooting
- Being able to understand how support or backend tools work and how they work and interact together to pull together a complete picture of the root cause
- Rely on the API documentation that is already created and for questions not answered by the documentation being able to communicate to internal teams for help is key
Description:
- Major Purpose:Works on a product team and supports systems and software deployment and/or maintenance by planning its work coordinating with others to deliver functionality on a system of moderate complexity.
- The role relies on journeylevel knowledge and experience on a single software package (SAP ERP IFS PTC etc.).
- This role is expected to develop simple solutions to solve welldefined problems with guidance from more senior team members or Scrum Master.
- May assign coordinate and review portions of the work to support personnel; Has proficiency in one functional area of scope; Delivers slightly more complex software use cases.
Major Duties:
- Builds the work needed to implement functionality from the product backlog (managed by the product owner).
- Determines the size of user stories.
- Unittests software creates automated test scripts and executes all other testingrelated tasks.
- Tests deliverables against a user storys acceptance tests.
- Executes necessary documentation as directed or needed.
- Follows industrystandard agile software design methodology for development and documentation.
- Works closely with other team members to ensure that features meet business needs; Works collaboratively with infrastructure security and other partners.
Skills Abilities Knowledge:
- Understanding of applications development environment database data management and infrastructure capabilities and constraints.
- Analytical skills.
- Ability to analyze translate and define business requirements into technical solutions.
- Excellence in verbal and written communication forms with emphasis on persuasive communication tact and negotiation.
- Business process knowledge of assigned area(s) and/or function(s).
Education:
- Degree in an Engineering/Technology discipline or equivalent experience. University Degree (4 years or equivalent)
- Degree in an Information Technology discipline or equivalent experience. University Degree (4 years or equivalent)
Work Experience:
- Work experience in a team environment. (1 3 years)
- Previous experience in programming/software development/data analyst. (1 3 years)
- Experience working in an Agile Environment (1 3 years)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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