Shopify Customer Ser....
Shopify Customer Service VA
Posted on :
07-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-03-2024
Job Description
Req ID : 2598290
This is a remote position.
Philippinebased Applicants Only.
*TRAINING FOR 2 WEEKS: Monday to Friday 7:30AM to 4:30PM Philippine Time
*WORK SHIFT: Wednesday to Sunday 8:30PM to 5:30AM Philippine Time
An amazing opportunity to work with a dynamic as an experienced vibrant and highly motivated Virtual Assistant.
Reporting to the Managing Director and working with direction from the team you will be a selfstarting highly organised and experienced Customer Service Representative.
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the Company s positive reputation.
*TRAINING FOR 2 WEEKS: Monday to Friday 7:30AM to 4:30PM Philippine Time
*WORK SHIFT: Wednesday to Sunday 8:30PM to 5:30AM Philippine Time
An amazing opportunity to work with a dynamic as an experienced vibrant and highly motivated Virtual Assistant.
Reporting to the Managing Director and working with direction from the team you will be a selfstarting highly organised and experienced Customer Service Representative.
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the Company s positive reputation.
- Handle all inbound/outbound calls from customers.
- Recognize individual customer service needs and resolve their inquiry.
- Provide resolutions at the first point of contact avoiding transferring the call or having customers call again.
- Handle complaints and call out any issues where appropriate.
- Provide excellent customer service and interpersonal skills with the ability to recognize and support the specific needs of the most vulnerable customers.
- Maintain and update customerrelated information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call.
- Respond to customers through a variety of channels including telephone (both inbound and outbound) internet and written correspondence as appropriate through email.
- Acquire detailed knowledge of product ranges and services to provide excellent service.
- Serve customers across the product portfolio and resolve a wide range of common inquiries.
- Adhere to strict attendance guidelines.
- Other duties as assigned.
Requirements
- Degree qualified ()
- Minimum of 2 years relevant experience is preferred
- Shopify and Customer Service experience are required
- Solid experience working in a call centre industry
- Excellent Written and Verbal Communication Skills.
- Effective time management and selfaccountability skills.
- Proficient with MS Word Excel and PowerPoint.
Benefits
- Monthly Salary: Php 35000
- Salary will be paid on a bimonthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippines public holidays
- Probation: 6 months and after Probation: a. 10 days annual leave credits b. 5 days of sick leave
- 13th Month Pay after 30 days
- Annual Appraisal
- Laptop provided after 30 days
- Permanent workfromhome role. You will have to use your own internet.
- SHIFT TIMES:
*TRAINING FOR 2 WEEKS: Monday to Friday 7:30AM to 4:30PM Philippine Time
*WORK SHIFT: Wednesday to Sunday 8:30PM to 5:30AM Philippine Time
Degree qualified (+) Minimum of 2 years relevant experience is preferred Solid experience working in a call centre industry Excellent Written and Verbal Communication Skills. Effective time management and self-accountability skills. Proficient with MS Word, Excel and PowerPoint.
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Key Skills
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