ServiceNow Telecommunication Service Management TSM and BPC

Role: ServiceNow Telecommunication Service Management (TSM) and BPC Consultant
Location Remote in US

Client: UST

JD:

Responsibilities:
Collaborate with telecom clients to understand their specific service management requirements and business processes.
Design and implement ServiceNow solutions with a focus on Telecom Service Management (TSM) modules such as Service Desk Incident Management Change Management and Configuration Management.
Customize ServiceNow applications to address telecomspecific needs including configuring workflows forms and reports.
Provide technical guidance and support to clients throughout the implementation process ensuring alignment with industry best practices and regulatory requirements.
Analyze and optimize telecom business processes to enhance efficiency reduce costs and improve customer satisfaction.
Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.
Collaborate with crossfunctional teams to ensure successful project delivery and customer satisfaction.
Stay current with ServiceNow platform updates telecom industry trends and emerging technologies.

Requirements:
Certified System Administrator (CSA).
Bachelors degree in computer science Information Technology or related field.
Minimum of 8 years of experience working with the ServiceNow platform.
Experience in Business Process Consulting.
Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules including Service Desk Incident Management Change Management and Configuration Management.
Strong understanding of telecom service management principles processes and standards (e.g. ITIL).
Experience with JavaScript HTML CSS and other web technologies.
Excellent problemsolving skills and attention to detail.
Strong communication and interpersonal skills with the ability to interact with clients at all levels of the organization.
Experience with CSM FSM and other ServiceNow modules is a plus

Best Regards

Shashikumar G

Technical Recruiter