ServiceNow Solutions Architect

JOB RESPONSIBILITIES:

• Participation in requirement gathering phases to provide time estimation to users needs.

• To lead design and implement overall solution architecture comprising the conceptual technical and physical aspects and code review

• Responsible for review of plan design and implementation of the overall solution architecture comprising conceptual (functional and nonfunctional) technical and physical architecture

• Demonstrate Thought Leadership toward white space solutions

• Provide system & applicationlevel solutions framework & methodologies

• Understand the customer requirements to build/identify areas that need to be Proof of concept

• Actively participate in POCs and present to the customer

• Conduct research on service offerings market trends industry analyst interactions

• Provide architectural oversight and guidance for RFPs and ongoing project deliveries

• Expert with Javascript and ServiceNow Javascript APIs

• Write/create custom business rules client scripts; the script includes UI policies ACLs data policies UI scripts

• Lead development effort of solutions in three (3) or more of the following specializations:

  • ServiceNow Mainline Application(s) (ITSM ITBM CSM HR ITOM etc). Required Knowledge Management and Portal experience

• Service Portal (HTML CSS AngularJS SASS Bootstrap)

• Custom Application Development (Scoped Applications)

• 3rd Party Integrations Development (REST SOAP MID Servers etc)

• Attend requirements review and validation sessions as required

• Participate in scrum ceremonies

• Deliver measurable positive results within the client and teams timeline resulting in positive feedback from clients

• Build on current platform knowledge by learning new modules and broadening skillset

• Continue learning service delivery solutions technologies and methodologies

• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

• Uphold excellent time management and organizational skills with an aptitude for creative problemsolving.

• Remain innovative creative selfdirected a great leader and team player with a record of accomplishment in managing multiple complex tasks

• Utilize strong communication presentation and writing skills

• Maintain current certifications keep up to date on all Delta releases

MEASURES OF SUCCESS:

• Experience with Web Technologies (XML HTML/CSS AJAX JavaScript Web Services etc.).

• Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.

• Deep knowledge of ServiceNow Portal Knowledge Management ITSM ITOM DevOps and SecOps.

• Should have understanding of ServiceNow AI Search functionalities

• Should have understanding of ServiceNow NOW mobile app and configuration

• Familiar with Virtual assistant chatbots integrations

• Knowledge Articles creation and set up

• Good understanding of ITIL processes.

• Good understanding of agile and hybrid Project Management methodologies.

• Knowledge of ServiceNow instance design and administration.

• Experience in an enterprise environment with multiple integration points.

• Strong analytical skills to identify problems and recommend solutions that meet business requirements.

• Good communication and interpersonal skills to effectively collaborate with users stakeholders and team members.

• Ability to work independently and take ownership of projects.

• Must be a team player to work with architects platform administrators and process owners.

• Experience in ServiceNow administration and development.

• Handson development management and deployment experience with ServiceNow.

• Troubleshooting debugging and problemsolving skills.

• Must know tools like Excel Visio and other Microsoft products.

KEY QUALIFICATIONS & EXPERIENCES:

• At least 9/ years experience in developing and administrating the ServiceNow Platform.

• Bachelors degree in computer science information systems or another related field (or equivalent work experience).

• Broad exposure to IT infrastructure and application landscape ideally with technical depth in a discipline/ITSM process.

• JavaScript: 5 Years minimum.

Certifications Preferred:

• ServiceNow certified Master Architect or Candidate is preferred

• ServiceNow Admin and Developer certified in and working experience at least two or more modules (Knowledge Management ServiceNow Portal ITSM CSM GRC HR SecOps)