ServiceNow Senior Developer Secret

Requirements:

• Requires a US Citizenship.
  
• Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e. Security)
  
• Must hold an active DoD Secret clearance.
  
• Must be able to commute to Scott AFB IL Ft. Meade MD or Ogden UT for full time onsite support
  
• Bachelor s Degree with 8 12 years of relevant experience or master s with 610 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
  
• At least 6 years of experience with the design development and support of technology infrastructure.
  
• At least 4 years of ServiceNow development.
  
• Experience with ServiceNow upgrades.
  
• The qualified candidate shall have excellent customer service skills and the ability to work independently prioritize schedule and complete multiple tasks.
  
• Ability to multitask and selfassign work in a fastpaced environment.
  
• Strong communication skills that enable proactive and effective collaboration with a virtual team including the ability to clearly articulate status and present to both customers and program leadership.
  
• Candidate shall have the ability to develop and present management level briefings.
  
• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
  
• Willing to assist and train junior developers.
  
  

Preferred Qualifications

• ServiceNow Certified Application Developer
  
• Experience or familiarity with Agile development and testing methodology
  
• Exposure to ServiceNow applications like Telecommunication Management System (TSM) Telecommunications Network Inventory (TNI) Order Management Telecommunications (OMT) modules etc.
  
• Experience with JIRA Git and Confluence.
  
• Understanding of ITIL foundation or ITIL certified.
  
• AWS cloud and ServiceNow certifications.
  
• Bachelor s degree in a technical field such as System Engineering Computer Science Information Systems Engineering Science Engineering Management or related discipline
  
• Experience working with large software systems including hardware integration and test.
  
• Experience working with multidisciplinary technical development teams.
  
• Experience using SAFe as the agile development methodology.
  
• Experience moving from a legacy application to a new application
  
• Experience applying test automation testdriven development continuous integration and continuous deployment to achieve builtin quality by the team.
  
• Experience using Kanban to improve flow on support teams.
  
• Experience with DevOps/DevSecOps and CI/CD implementation.
  
  

Essential Requirements: US Citizenship is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job the employee will regularly sit walk stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally movement that requires twisting at the neck and/or trunk more than the average person squatting/ stooping/kneeling reaching above the head and forward motion will be required. The employee will continuously be required to repeat the same hand arm or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close distance depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist waist to shoulder or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress

Job Duties:

• Support the standup configuration and implementation of ServiceNow s ITSM OMT TSM and TSOM modules.
  
• Create and maintain Forms Reports Views Workflows Groups and Roles
  
• Create maintain and enhance Dashboards and reporting including scheduled reports
  
• Create and configure tool integrations with ServiceNow (Elastic Netcool Kafka etc)
  
• Coordinate and support application and platform upgrades
  
• Assist with design creation and cataloging of business process flows
  
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
  
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
  
• Support business process reengineering activities to move ticketing and order management capabilities into ServiceNow
  
• Identify trends and find patterns in unstructured and semistructured customer data that can be used to create a more positive customer experience and increase overall network performance
  
• Interact with the customer to address Systems Engineering technical considerations and associated problems issues or conflicts
  
• Developing configuring and customizing the ServiceNow platform to fit business requirements.
  
• Troubleshoot and resolve problems.
  
• Orchestrate and automate tasks.
  
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms including architecture languages best practices and methodologies in an Agile Scrum environment.
  
• Provide strong development and project ontrack and ontask and collaborate on an ongoing project in both new and enhancements development between engineers developers analyst and other team members.
  
• Follow maintain and apply documentation best practice policies procedures and process throughout ServiceNow development.
  
• Collaborate with crossfunctional teams to gather input to support ongoing business needs for Service Now configuration implementation and support.
  
• Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
  
• Utilizes available programming methodologies and languages and adhere to coding standards procedures and techniques while contributing to the technical code documentation.
  
• Support data migration as needed.
  
• Design and implement solutions following established Configuration Management policies and standards.
  
• Integrate data from multiple data sources into a unified CMDB ensuring data quality and integrity are maintained.
  
• Works with and mentors junior developers to guide and coach them throughout each project.