ServiceNow Project Manager

Role: ServiceNow Project Manager
Location : Remote

Client: UST

Responsibilities:
Project Planning: Develop comprehensive project plans including scope timeline budget resource allocation and risk management for ServiceNow implementations focused on Customer Service Management (CSM) and Field Service Management (FSM).
Stakeholder Engagement: Engage with clients executives business owners and other stakeholders to define project objectives gather requirements and establish clear communication channels throughout the project lifecycle.
Team Leadership: Lead and motivate crossfunctional project teams including ServiceNow developers administrators testers and business analysts to achieve project goals and deliver highquality solutions.
Resource Management: Allocate resources effectively including personnel budget and technology assets to ensure project tasks are completed on time and within budget.
Risk Management: Identify project risks and develop mitigation strategies to minimize potential impacts on project scope timeline and budget.
Change Management: Manage changes to project scope requirements and deliverables ensuring proper documentation approval and communication to stakeholders.
Quality Assurance: Establish and enforce quality assurance processes and standards to ensure that ServiceNow implementations meet or exceed client expectations and industry best practices.
Vendor Management: Coordinate with thirdparty vendors consultants and subcontractors as needed to support project activities ensuring alignment with project objectives and contractual agreements.
Project Tracking and Reporting: Monitor project progress track key performance indicators (KPIs) and generate regular status reports for project stakeholders providing updates on milestones risks issues and action items.
Client Satisfaction: Foster positive relationships with clients by providing exceptional customer service addressing concerns or issues promptly and ensuring client expectations are met or exceeded.
Knowledge Transfer: Facilitate knowledge transfer sessions for client stakeholders project team members and support staff to ensure successful adoption and utilization of ServiceNow solutions postimplementation.
Continuous Improvement: Identify opportunities for process improvements lessons learned and best practices from previous projects and incorporate them into future ServiceNow implementations.

Requirements:
Must have CSA certification.
Bachelors degree in information technology Business Administration or a related field. Masters degree preferred.
Minimum of 10 years of experience in project management with at least 8 years of experience managing ServiceNow projects.
Employee Management Experience.
Proven experience managing ServiceNow implementations with a focus on Customer Service Management (CSM) and Field Service Management (FSM) modules.
Strong understanding of IT service management (ITSM) principles and best practices particularly in the areas of customer service and field service operations.
Project Management Professional (PMP) certification or equivalent project management certification preferred.
Excellent leadership and teambuilding skills with the ability to inspire and motivate crossfunctional project teams to achieve project goals and objectives.9)Exceptional communication and interpersonal skills with the ability to effectively engage with clients stakeholders and team members at all levels of the organization.
Experience in change management risk management and quality assurance processes within a project management framework.
ServiceNow certifications such as Certified Implementation Specialist (CIS) CSM CISFSM.
Experience in ServiceNow Telecommunications Service Management (TSM) is a plus.

Best Regards

Shashikumar G

Technical Recruiter