ServiceNow ITOM Event Management Product Architect
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Job Description
Title: ServiceNow ITOM Event Management Product Architect
Visa: USC/GC
Location: These roles are remote but the preferred candidate will be located in either Chicago or Dallas.
Duration: 12 month contract
Interview: Phone and Video
Job description
They have both of these tools implemented but they need two people at Architect level to come in and evaluate how they are using the tool and implement best of breed technical practices and processes.
Currently seeking a ServiceNow ITOM Event Management Product Architect to join our team and consult at one of our Healthcare clients.
Key Areas of Responsibility:
Key Desired Skills Experience and Knowledge:
- Bachelors degree and 8 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 9 year Information Technology experience OR 10 years Information Technology experience.
- Predictive Analytics and Infrastructure Automation.
- Experience with Infrastructure Operations.
- Experience with solutions to enable Operations Management ITILv3 .
- Experience with Call Center Technologies (e.g. IVR ACD CTI Call Recording Call Management Call Routing).
- Experience with Connected Workforce (e.g. Collaboration Technologies O365 Lotus Notes).
- Experience with Workforce Devices (e.g. Mobile devices (laptops tablets handheld) and Desktop as a Service/VDI Technologies).
- Experience with Platform Services (e.g. Server OS Virtualization and Container technologies and SDDC).
- Experience with Advanced Integration (e.g. Web Server (Apache IIS and other HTTP Servers).
- Experience with DBMS and Analytics (e.g. DB/2 SQLServer Oracle Teradata Hadoop).
- Knowledge of Infrastructure Operations.
- Solutions to enable Operations Management ITILv3.
- Experience with system and technology integration.
- Ability to simplify & standardize complex concepts / processes.
- Customer relationship management.
- Understanding of business priorities (e.g. vision) trends (e.g. industry knowledge) and markets (e.g. existing/ planned)
- Ability to understand and support strategic vision.
Regards:
Chandan Gupta
Sr. Technical Resource Specialist
Email: Direct:Cell:
Cloud Quest LLC.
800 N King Street Suite # 304 Wilmington DE 19801
Employment Type
Full Time
