ServiceNow ITAM

Overview

Key Responsibilities

• Designing and implementing ServiceNow ITAM module to manage hardware software and cloud assets.
• Developing and maintaining ITAM policies processes and procedures to ensure compliance with regulatory requirements.
• Collaborating with stakeholders to understand asset management requirements and provide solutions using ServiceNow ITAM.
• Performing regular audits to ensure accuracy and completeness of IT asset data within ServiceNow.
• Managing the lifecycle of IT assets including procurement deployment maintenance and retirement.
• Integrating ITAM with IT service management configuration management and finance processes.
• Providing guidance to end users and IT teams on ITAM best practices and processes.
• Generating reports and dashboards to visualize IT asset data and trends.
• Participating in ServiceNow ITAM module upgrades and enhancements.
• Training and mentoring IT staff on ServiceNow ITAM processes and procedures.
• Identifying opportunities for automation and optimization within ITAM processes using ServiceNow functionalities.
• Resolving ITAMrelated issues and incidents in a timely manner.
• Adhering to ITIL best practices for ITAM implementation and management.
• Ensuring data security and confidentiality of IT asset information within ServiceNow.
• Collaborating with vendors and external partners to optimize IT asset lifecycle management.

Required Qualifications

• Bachelors degree in Information Technology Computer Science or related field.
• ServiceNow Certified System Administrator (CSA) certification.
• 3 years of experience in ServiceNow ITAM implementation and management.
• Strong understanding of IT asset lifecycle management principles and best practices.
• Knowledge of industry standards and regulations related to IT asset management.
• Experience in configuring ServiceNow ITAM module including workflows and data policies.
• Proficiency in ITIL framework and its application in ITAM processes.
• Excellent analytical and problemsolving skills in the context of IT asset management.
• Ability to communicate effectively with technical and nontechnical stakeholders.
• Experience in leading ITAM process improvement initiatives.
• Strong project management skills with the ability to prioritize and multitask effectively.
• Familiarity with IT procurement vendor management and contract negotiations.
• Certifications in IT asset management (e.g. IAITAM Certified Software Asset Manager) are a plus.
• Experience in integrating ServiceNow ITAM with other ITSM and ITOM modules is desirable.
• Understanding of cloud asset management and its integration with ServiceNow ITAM is preferred.

servicenow,it asset management,asset management