ServiceNow Implementation Specialist

**Responsibilities:** 1) Requirements Gathering: Collaborate with stakeholders to gather detailed requirements for telecommunications service management processes and workflows. 2) Solution Design: Design comprehensive ServiceNow solutions that align with telecommunications industry best practices and meet the unique needs of the organization. 3) Configuration and Customization: Configure and customize the ServiceNow platform to support telecommunications service management processes including incident management change management asset management and more. 4) Integration: Integrate ServiceNow with existing telecommunications systems applications and databases to ensure seamless data flow and process automation. 5) Testing and Quality Assurance: Develop and execute test plans to validate the functionality performance and reliability of ServiceNow telecommunications solutions. 6) Training and Documentation: Provide training and create documentation for endusers administrators and support staff on how to effectively use and maintain ServiceNow telecommunications solutions. 7) Deployment and GoLive Support: Lead deployment activities and provide golive support to ensure a smooth transition to the new ServiceNow telecommunications platform. 8) PostImplementation Optimization: Continuously monitor and optimize ServiceNow telecommunications solutions to improve efficiency effectiveness and user satisfaction. 9) Stakeholder Management: Establish and maintain strong relationships with key stakeholders including telecommunications service providers internal departments and senior leadership. 10) Technical Leadership: Serve as a subject matter expert on telecommunications service management within the organization providing guidance expertise and thought leadership.
Must have **ServiceNow CSA certification.** 2) Bachelor s degree in information technology Computer Science Telecommunications or a related field. Masters degree preferred. 3) Minimum of 10 years of experience in ServiceNow Implementation management with at least 8 years of handson experience implementing and configuring ServiceNow solutions. 4) Experience in ServiceNow Telecommunications Service Management. 5) Indepth knowledge of telecommunications industry standards processes and best practices including ITIL framework. 6) Extensive experience with the ServiceNow platform including ServiceNow IT Service Management (ITSM) and Telecommunications Service Management (TSM) modules. 7) Proven track record of successfully leading and delivering complex ServiceNow implementation projects from inception to completion. 8) Strong analytical and problemsolving skills with the ability to translate business requirements into technical solutions. 9) Excellent communication and interpersonal skills with the ability to effectively collaborate with crossfunctional teams and stakeholders at all levels of the organization. 10) Solid understanding of software development lifecycle (SDLC) methodologies particularly Agile and Scrum. 11) Experience with CSM FSM and other ServiceNow modules is a plus.

ServiceNow Telecom Service Management