ServiceNow Developer

Req Title: ServiceNow Developer
Location: Raleigh, NC
Position Site: Onsite


Job Description :

The NCDIT-Transportation Business Relations Management and Customer Service unit is seeking an expert level Technical Specialist for a 12-month engagement on the Information Technology ServiceNow effort.

This contractor serves as a ServiceNow Development and Process resource and will assist in the coordination and support of the NCDOT's Enterprise ServiceNow Platform solution.

This work supports Knowledge Management which enables the sharing of information in knowledge bases. The knowledge bases contain articles that provide users with information such as self-help, troubleshooting and task resolution.

The following processes are supported in Knowledge Management: article creation and categorization, article review and approval, search and browse, feedback, governance and administration.

To support different groups within the organization, knowledge bases can be assigned to individual teams. Each team will be responsible for defining the behavior and organization of their knowledge base.

Can use separate workflows for publishing and retiring articles and have separate access controls for reading and making contributions to the knowledge base.
Integrates knowledge and skills from others to address work assignments
Understands the business needs and provides appropriate services to the customer
Develops project solutions through alternatives and helps to turn ideas into outcomes
Demonstrates the ability to clearly communicate with all team members
Establishes effective working relationships
Collaborates as a dedicated team member

Skills Required

Skill

Required / Desired

Amount

Years of Experience

Experience in ServiceNow (knowledge base articles)

Required

7

Strong documentation skills

Required

7

Strong analytical and conceptual skills

Required

7

Strong written and verbal communication skills

Required

7

Experience in review and analysis of project requirements

Required

7

Ability to effectively organize and present large amounts of content to end users

Required

7

Ability to handle multiple tasks at a given time

Required

7

Skills : SERVICENOW DEVELOPER