ServiceNow CSM Developer

About Alphanext

Welcome to Alphanext a leading provider of talent solutions headquartered in London with operational bases in Pune and Indore. With a strong focus on the global technology community we are dedicated to connecting exceptional talent with innovative organizations around the world.

The Role

As our new ServiceNow Technical Architect youll play a vital role in shaping and executing our ServiceNow platform strategy to drive innovation and ensure seamless service delivery across our global operations.

Key Responsibilities

• Defines guides and supports the execution of Alphanext clients technical governance processes
• Assists in developing standards and practices for maintaining the health of Alphanext clients ServiceNow platforms
• Supports design and implementation of a platform operating model to achieve Alphanext clients desired outcomes and foster enduser adoption
• Provides technical evaluation of demands against Alphanext clients ServiceNow platform architectures platform capabilities and best practices
• Guides ServiceNow Platform design including considerations for integration and performance for Alphanext clients
• Assesses architecture and solution designs to support Alphanext clients objectives including alignment with ServiceNow implementation best practices
• Offers guidance on prototyping and accelerating time from design to deployment for Alphanext clients
• Provides technical guidance in platform development and platformwide solutions for Alphanext clients
• Advises on configuration and coding standards for Alphanext clients
• Supports remediation of configurations not aligned to ServiceNow best practices for Alphanext clients
• Assesses instance health (performance manageability usability scalability upgradability and security) by conducting ServiceNow HealthScan for Alphanext clients

Experience you should have

• ServiceNow System Administration Certification (mandatory)
• ServiceNow HR CSM and ITIL Foundation certification
• Experience in the following ServiceNow modules:
  • ITOM CMDB Discovery Service Mapping
  • ITBM Project Portfolio Management Release Management Agile
  • HRSD (HR Service Delivery) and Finance
  • GRC Governance Risk and Compliance
  • CSM Customer Service Management module exp (Mandatory)
  • ITSM Incident Management Problem Management Change Management Knowledge Management Service Portal Service Catalog
• Expertise in Client Scripts UI Policy UI Scripts Script Includes Business Rules Scheduled Jobs
• Possess good communication skills
• ITIL Foundation Certification would be a plus or can do before joining
• Implementation Specialist certification would be a plus

The Impact Youll Make

• Establish an enterprisewide technical architecture and implementation strategy setting the foundation for Alphanext customers enduring ServiceNow success.
• Drive standardization and best practice platform management enabling customer to focus on value delivery.
• Institute technical governance to optimize platform performance and minimize longterm technical risk.
• Enable rapid upgrades to new features and innovation that drive new value for Alphanext and its customer.
• Build a platform team focused on delivering value and innovation.

ITOM,CSM,SERVICENOW,IT GRC,SECOPS