ServiceNow Administrator

Basic requirement:

They are looking for an ideal candidate who is eager to learn and grow along with the company. Adapt into the dynamic environment and deliver the best results.

About the client:

They are a leading consultancy; They aim to provide comprehensive solutions to the clients. They believe in rendering solutions that revolutionize the way productivity is enhanced in an organization. They offer an integrated portfolio of innovative solutions and technology-led services, making it a remarkable and comprehensive experience for all stakeholders to work with them.

Clients vision:

They have been located in the Netherlands for over 7 years and are expanding to the UK and India! They are Officially going global. They pride themselves on the international workforce and bring in the best minds from across the globe.

Requirements

• Working knowledge of ServiceNow components like Business Rules, Client Scripting, UI Policies, ACLs, CSS, Properties, UI pages, Workflows, Contexts etc.
  
• Strong customer service and excellent verbal/written communication.
  
• ITIL/ServiceNow certified.
  

• 3+ years of experience in Service administration / configuration using ServiceNow ITSM solution.
  

• Acknowledge and resolve Incidents Document Incident resolution.
  
• Manage data including tables, import sets, and update sets.
  
• Acknowledge and provide RCA for problem tickets.
  
• Manage the UI policies, data policies, UI actions, business rules, and scripts.
  
• Build ACL items based on roles.
  
• Analyze Integration Issues.
  
• Analyze Mid Server Issues.
  
• Create User Records, Group records and Assigning Roles to Users.
  
• Designed the Form with various types of fields and Created buttons using UI actions.
  
• Created UI Policies to make fields visible, mandatory based upon conditions.
  
• Create, customize and troubleshoot Workflows.
  
• Create, customize and troubleshoot SLA s.
  
• Create Reports with the database tables.
  

• Non-ITSM application development experience is an added advantage.
  
• Understand full application lifecycle.
  
• Desired past work experience with industry leading providers of ITSM tools.
  

Benefits

• Great salary package
  
• Travel allowance
  
• An open culture where you can express your views
  
• Work life balance
  
• Visa sponsorship
  
• A great group of like-minded colleagues
  
• Relocation support