Service Project Manager 1

Position Description: * Manages internal Customer Service projects to be conducted in time quality and cost. * Adheres to the guidelines of and deploys all (or specific) methods to optimally achieve the project goals (e.g. planning controlling reporting claim management risk management management of internal and external stakeholders). * Contributes to organizational learning by conducting lessons learned continuous improvement and sharing information with the Customer Service organization. * Adheres to respective guidelines (e.g. tax regulations Export Control EHS). * Projects vary in size and scope but Service Delivery Projects with external customers are covered by * May be involved in the negotiation and planning of projects to ensure the achievement of the project goals at an early stage. Impacts: Volume (significantly influenced): 100 K EUR to 5 M EUR p.a. Key Responsibilities: Sub Project Manager Local / Regional Process Improvement Projects (small to medium)Facilitates the execution of project/program solution plan for clearly defined subprojects or subprograms. Responsible for delivery of results for the respective process steps. May guide technical or administrative staff. Acts as a functional process resource on projects or programs. Contributes to continuous improvement plan. May perform active role in maintaining functionally focused client relationships. Responsibility for several small projects. Higher level: Primarily intraorganizational contacts; external contacts occur in the frame of client projects. Lower level: Primarily intraorganizational contacts. Most often Professionals partly accountable for planning and accomplishing (parts of) project based assignments. Experience: 13 years. Knowledge: Qualified as Project Manager (according to ): Manages small projects of low complexity or higher. Thorough professional knowhow in one Sub Job Family based on practical experience and theoretical foundation. Focus on applying and expanding acquired knowledge base. Application of knowledge in increasingly both broader professional and managerial context. Basic level of professional judgment competence. Improves processes within specialized area. Impacts team results. Must be able to work in a high pace transaction focused environment.
Must be able to prioritize tasks manage timelines and work in a stressful environment.