Service Now Developer

Title: Service Now Developer
Location: Harrisburg PA
Type: Contract Hybrid

Duration: 12 Months

Position Duties and Tasks:
1. Function as a ServiceNow subject matter expert.
2. Configure develop and implement the clients ServiceNow modules per requirements established procedures and ITIL processes.
3. Deliver support and designs required for integration with statewide systems software products and vendor systems.
4. Participate in the test approach conditions and scripts used as the basis for detailed test scenarios.
5. Provide input relating to training and/or documentation materials.
6. Effectively performs product tests and deployments.
7. Identify appropriate business examples to illustrate key concepts/features.
8. Anticipate identify track and resolve issues and risks affecting own work and work of the TBO ITSM Service Management Automation and Integration team.
9. Participates and/or coordinates in product design reviews to verify that design meets quality standards and functional/technical requirements.
10. Provides accurate estimates for design and configuration efforts for the development and installation of new ServiceNow services ServiceNow software changes and ServiceNow enhancements.
11. Apply specific expertise to ensure the ServiceNow tool meets defined customer objectives.
12. Anticipate and resolve issues specific to the ServiceNow tool.
13. Analyze and provide input on the functional and technical impact of product planning decisions.
14. Participate in product design reviews to verify that designs meet quality standards and functional/technical requirements.
15. Perform impact analyses on production fixes and enhancements.
16. Provide product support and provide accurate and complete answers to detailed product questions in a timely manner.
17. Perform technical research as it relates to application modification methodologies strategies and design.
18. Accurately set severity of identified defects.
19. Documents all work for future reference.
20. Follows quality standards.
24. Experience with other IT tools (i.e. MS Office Visio etc.)