Service now Config - CMDB Analyst

The IT CMDB Analyst is responsible for administering and executing the configuration management process and ensuring CMDB data integrity.

This role works closely with the IT Service Now System Admin and all process owners within IT.

Responsibilities Summary

* Assisting in developing standard IT configuration management methodology

* Supports the Configuration manager in the development of CMDB policy processes and knowledge base

* Works with the Configuration manager to improve CI data integrity regarding classes naming conventions attributes data sources and relationships

* Assists Configuration manager in conducting configuration audits and reconciliation

* Maintains CIs to ensure CMDB accuracy and completeness

* Drives visibility on unauthorized CI changes or alterations to environment

* Works with other ITSM processes to understand new requirements and identify how Configuration management can support

* Support and administer the tool for configuration and asset management ServiceNow Discovery and additional applications or modules as assigned

* Maintains CIs to ensure CMDB accuracy and completeness

* Drives visibility on unauthorized CI changes or alterations to environment

* Works with other ITSM processes to understand new requirements and identify how Configuration management can support

*Support and administer the tool for configuration and asset management ServiceNow Discovery and additional applications or modules as assigned

* Perform SDLC activities required to enhance the Service Now platform

* Act as backup for CAB Manager

Skills Required

Required Experience in Asset Management Knowledge Skills & Qualifications

* Expert knowledge of IT Configuration and Asset Management processes.

* Expert knowledge of ServiceNow CMDB.

* Understanding of ServiceNow Discovery and Service Mapping tools

* Excellent analytical and problemsolving skills on maintaining CMDB data integrity.

* Able to generate reports for KPIs.

* Excellent collaboration customer service and communication skills to work in a team environment.

* Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

Experience Required

* ITIL Foundation v3 or v4 certification Required Experience in Asset Management

* Minimum of 3 year of ServiceNow IT Operations experience

* Minimum of 6 years of experience working within the CMDB in global enterprises (post college internship experience does not count towards this years of experience requirement) .

* Crossfunctional experience working in multiple divisions that may not be similarly regulated

Education Required

Bachelors degree is required.

Education Preferred

Major of CIS Information Systems Engineering or a related field required.