Service Manager

The Service Manager is responsible for coordinating and overseeing the activities of the Service Technician Department. A successful Service Manager will provide world class quality leadership and customer satisfaction (internal and external) while improving the department s service levels and profitability

Responsibilities and Duties (includes but not limited to):

Manage and direct all technicians (12) for As Needed Service and Planned Maintenance

Communicate with Planned Maintenance Department regarding the Planned Maintenance schedule and ensure all PMs are completed on time and with high quality

Order parts as needed and follow up to ensure timely delivery

Work with the Operations Manager to ensure budget is met for Service activity and Costs

Identify & execute on process improvements to grow the Service business to meet annual targets

Monitor dispatching to ensure the best customer service and most efficient use of technicians

Manage the worktruck fleet service requirements

Report and document any unsafe conditions or accidents

Maintain credibility and confidence of customers

Resolve customer complaints in a timely and professional manner

Communicate with customers and salespeople on the status of work

Promote teamwork training and continuous improvement

Other duties as assigned

Requirements

High school diploma or equivalent required

Minimum 5 years of experience in the industrial service management field required

Strong computer skills including ERP systems and Excel

Mechanical aptitude preferred

Exceptional leadership and listening skills

Strong administrative and organization skills

Strong communication skills (both written and verbal)

Must be able to make quick informed decisions in a high paced environment

Must be comfortable working with internal and external customers

Must follow up appropriately with customers and pay attention to details