Service Management

• Manage service requests and incidents ensuring adherence to SLAs and resolving issues promptly.
• Ensure smooth delivery of service for all insourced operations.
• Monitor service performance and identify areas for improvement implementing proactive measures to enhance service delivery.
• Work with respective service delivery section heads to resolve any issues in delivery.
• Upgrade skills and knowledge about banking operations and project management to stay updated with industry standards.
• Identify skill and knowledge gap within Service Management team and take steps to fill the gap through internal and external training programs.
• Ensure that all corporate banking services comply with relevant regulations policies and security standards.
• Analyze data to identify trends and make datadriven recommendations for service improvements.
• Develop and implement crisis management and recovery plans to ensure uninterrupted service delivery during unexpected disruptions.

• 10 years of relevant experience in corporate service management.
• Extensive experience in corporate banking or financial services with a track record of managing client relationships and service delivery.
• Familiarity with banking regulations and compliance standards applicable to corporate banking services.
• High proficiency in handling business operations and procedures.
• Excellent interpersonal and communication skills for building and maintaining client relationships.
• Knowledge of risk management and compliance practices in banking.
• Demonstrated ability to work effectively in a team and collaborate across various departments.

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