Service Engineer

Service Engineer

Overview:

Key Responsibilities:

• Install maintain and repair equipment at customer locations
• Conduct regular inspections and preventive maintenance
• Identify technical problems and develop effective solutions
• Provide technical support and guidance to customers
• Respond to service calls and resolve issues in a timely manner
• Collaborate with the sales team to provide technical expertise
• Document service activities including repairs and maintenance tasks
• Train customers on equipment operation and maintenance
• Ensure compliance with safety and quality standards
• Manage service parts inventory and replenishment
• Contribute to product improvement through feedback and testing
• Participate in regular team meetings and training sessions
• Travel to customer sites as required
• Adhere to company policies and procedures
• Assist in product installations and demonstrations

Required Qualifications:

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• Proven experience in equipment installation maintenance and repair
• Strong technical troubleshooting skills
• Excellent customer service and interpersonal abilities
• Solid understanding of mechanical and electrical systems
• Proficiency in reading technical diagrams and manuals
• Ability to work independently and manage time effectively
• Strong problemsolving and decisionmaking capabilities
• Effective communication skills both verbal and written
• Experience with CRM or service management software
• Knowledge of safety and quality regulations
• Willingness to travel and work flexible hours as needed
• Certification in equipment maintenance or related areas (preferred)
• Valid drivers license and clean driving record
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customer service,quality regulations,problem-solving,mechanical systems,equipment maintenance,service management software,decision-making,repair,maintenance,technical support,electrical systems,crm,communication skills,equipment installation,troubleshooting,safety regulations