Service Desk Management

Role: Field Service.

lOCATION: Reno , PA / Plainfield, IN

JOB TYPE: Contract (W2)

Job Description:

Perform Service Desk tasks according to Standard Operating Procedures (SOPs).

Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).

Accurately document instances of hardware failure, repair, installation, and removal in the Service Desk system.

Perform tasks related to Service Desk support in acquisition integrations

Administer and support current Anti-virus implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliancy.

Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.? Performs activities related to the operations and monitoring of the IT environment. ? Implement, configure, troubleshoot and maintain network printers.

Implement, configure, troubleshoot and maintain phones.