SERVICE DESK
Posted on :
16-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-02-2024
Job Description
Req ID : 2539155
Job Role: SERVICE DESK
Location: North Carolina
Contract: C2C
Client: HCL
Experience : 2.55 Years
Job Description (Posting). : Service Desk
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management Training freshers coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Employment Type
Full Time
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
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