Service Desk Analyst 1

Do you have

• 2 years experience Imaging Configuring Deploying and Troubleshooting hardware (PC and iOS devices)
• 35 years Service Desk/Technical Support experience
• Excellent customer service skills (via phone and face to face)
• Excellent communication skills (both verbal as well as written)
• Meticulous attention to detail
• Bachelors Degree or equivalent experience
• Fluent speaking and writing in English (Multilingual Portuguese a plus)
• Experience with handling and proper routing of ITSM call tickets call resolution transition of calls to proper service area when appropriate.

Are you

• Customer Focused
• Detail Oriented
• Highly organized
• Outgoing
• Flexible/Adaptable
• Able to communicate effectively (orally and written)
• Quality driven and results oriented and ready to go above and beyond to deliver results
• Able to work in a very fastpaced open environment

Additional Information :
Details:

• 1year initial contract with possibility of extension or conversion
• Start time: During training contractors will be assigned a start time (usually 8:30am) however once their training is complete they will be assigned a set start time based on business needs that can be between 7:30 and 9am.
• Late Shift: Once contractors have been on assignment for awhile and are comfortable with the environment they will rotate through the late shift (12:00 8:30pm) along with the rest of the team (once every 1012 weeks or so)

Onsite Requirements:

• Local Wayne PA candidates only
• Expected to work fully onsite with possibility of some remote work

Interview Process:

• 1 Round: 45 minute virtual

Intake Notes:

• Experience in a service desk environment with hardware and application troubleshooting configuration and deployment of various devices with great customer service skills
• Looking for a candidate who is motivated ready to learn and take initiative and looking to grow within DLL