Service Designer

Title: Service Designer

Location: NYC NY (3 Days Hybrid) (Day 1 Onsite)

Job Description:

• Proposing and championing improvements to our UX processes and balancing managerial responsibilities with providing handson design support for projects.
• Presenting ideas to stakeholders and advocating on behalf of the user experience using both quantitative and qualitative methods.
• Develop research strategies and proposals and execute on time and on budget while conducting research synthesize findings and communicate insights to inspire teams catalyze design and fuel strategic decisions.
• Providing visibility into delivery targets commitments progress and proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)
• Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve.
• Coaching the team to improve collaboration and selforganization emphasizing continuous learning and growth.

Required Skills:

• 7 years or equivalent compelling experiences as a problem solver for enterprise software and demonstrated Systems Thinking abilities to understand how products and applications work together.
• Extensive knowledge of user experience research tools and techniques (e.g. generative research planning and executing interviews usability testing benchmarking card sorts etc.) and know the strengths and weaknesses of each.
• Handon and extensive experience with modern design tools Figma Lucid etc.
• Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.
• Strong understanding and commitment to usability and usercentered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing contextual interviews and heuristic evaluations.
• Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS NVDA Zoomtext) and proven track record of incorporating into your daytoday work.
• Adept and empathic humancentered designer creative thinker and thought leader who can conceive and articulate service experiences that consider physical and digital interactions with a portfolio that includes a breadth of work
• Familiar with the intricacies in discovering defining designing and delivering omnichannel experiences at scale
• Ability to synthesize complex interdependent and sometimes competing needs
• Excellent written and verbal communication skills including the ability to clearly and effectively present concepts and justify design decisions

Preferred Skills:

• Ability to manage work in a highly technical changing environment.
• Excellent communication listening and negotiation skills with clients and senior executives write speak and present information effectively persuasively and confidently in a variety of communication/corporate settings.
• Experience designing enterprise applications preferable.
• A11y knowledge/experience.