Service Delivery Manager

Position:

Title: Service Delivery Manager

Duration: Fulltime Permanent Hire
Location: Atlanta GA

Roles & Responsibilities

• Service Management: They should have a deep understanding of service management principles frameworks (such as ITIL) and best practices to ensure the efficient and effective delivery of services. This includes incident management problem management change management and service level management.
• Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements manage expectations and ensure client satisfaction throughout the service delivery process.
• Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks provide clear directions and inspire collaboration and teamwork.
• Project Management: They need strong project management skills to plan organize and coordinate resources timelines and deliverables.
• ProblemSolving: Service Delivery Managers should be adept at analyzing complex situations identifying problems and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address servicerelated challenges.
• Financial Management: They should have knowledge of budgeting cost management and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
• Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement implement process enhancements and drive efficiency in service delivery.

Technical Knowledge: While not always required to be handson with technical aspects having a good understanding of IT systems infrastructure and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

Should have experience in one of the ERP must have strong experience background in SAP.