Service & Customer Disposition Expert

How do you like your cup of coffee? Would you like to join a company that takes your "coffee break" very seriously? With over 270 people in 7 different countries, our client is a leading professional company in the Coffee Machine Industry across the Globe. Offering their services in 115 locations and owning 7 different branches, they help their customers to enjoy the best coffee and never miss that precious coffee time .

Tasks

For one of their brands located in Dottikon (Switzerland), they are looking for a Customer Service & Disposition Expert to join their International Customer Care Team . In this role, you will manage the entire organization and planning of the technicians' Service, including Customer orders & Appointments, inspections for Good Quality Assurance, and processing of clients concerns. You will carry out vehicle inventories together with technicians, conduct regular inspections of the most frequent malfunction operations and take care of important Service Administration tasks.

To help you succeed in this exciting & dynamic role, you will have at your disposal the Microsoft ERP Navision software and Salesforce/Service Max environment, getting the opportunity to become an expert in them.

Requirements

You have experience working with Customer Service activities or already performed as a Disponent/Customer Care Agent. You are very familiar with MS Office and ERP Systems. Advantageously, you have been interacting with CRM Platforms.

Do you enjoy taking part in a Technical environment? Do you love International Teams and can speak different languages? Are you willing to become a Customer Care Expert and develop in a Dynamic company? Then this role is for you! Flexible working conditions and training opportunities are offered, together with an attractive salary Package.

Curious? Just apply with your updated CV and we would love to tell you more about this exciting opportunity and check if we have a match. We are looking forward to meet you!

Are you up to the challenge? Let's do it! ;)