Service Coordinator
Posted on :
22-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
3 + years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-10-2022
Job Description
Req ID : 1641539
About Staff Domain
Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great IT professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Randburg equipped with high-speed internet and business grade computers.
Our fun and supportive culture underpins our strong focus on learning and development. We work hard to ensure that you receive a strong induction and learning, and development programs customized to propel you towards your long term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader. This role will be reporting physically to the office from day 1.
Join us and enjoy:
- Great Health Insurance for you and 1 dependent from day on
- Life insurance from your first day
- Market leading salary
- Attendance bonuses
- Health and fitness programs
- Regular social activities that can be enjoyed from home
We are looking for a Service Coordinator to join our team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery.
The service coordinator will connect our company to our clients. They will be responsible for keeping technicians on task, focused on the most important priorities, and constantly improving. A service coordinator s responsibilities include working directly with clients to ensure their care. They explain what options are available and keep records about everything offered in the facility.
Responsibilities:
- Answer incoming calls and dispatch support tickets.
- Setup tickets properly by ensuring contacts, types, sub-typing , SLO, resource, are correct.
- Able to identify potential problems and outages in due time.
- Generate quotes that include hardware and software professional services.
- Purchase orders from 3rd party vendors.
- Follow the procurement process with incoming equipment.
- Scheduling for engineers and technicians.
- Assist internal teams with multiple tasks including scheduling, running reports, and assisting with follow-ups.
- Follow all company standards and procedures as currently documented.
- Track all work billable for the entire technical team.
- Provide excellent customer service on all levels for the company.
- Coordinate and schedule resources for service requests.
- Help manage the activities of all technicians.
- Manage the workflow of all service requests.
- Provide clients with one-to-one or one-to-many customers service as needed.
Requirements
- Answer incoming calls and dispatch support tickets.
- Setup tickets properly by ensuring contacts, types, sub-typing , SLO, resource, are correct.
- Able to identify potential problems and outages in due time.
- Generate quotes that include hardware and software professional services.
- Purchase orders from 3rd party vendors.
- Follow the procurement process with incoming equipment.
- Scheduling for engineers and technicians.
- Assist internal teams with multiple tasks including scheduling, running reports, and assisting with follow-ups.
- Follow all company standards and procedures as currently documented.
- Track all work billable for the entire technical team.
- Provide excellent customer service on all levels for the company.
- Coordinate and schedule resources for service requests.
- Help manage the activities of all technicians.
- Manage the workflow of all service requests.
- Provide clients with one-to-one or one-to-many customers service as needed.
Answer incoming calls and dispatch support tickets. Setup tickets properly by ensuring contacts, types, sub-typing , SLO, resource, are correct. Able to identify potential problems and outages in due time. Generate quotes that include hardware and software professional services. Purchase orders from 3rd party vendors. Follow the procurement process with incoming equipment. Scheduling for engineers and technicians. Assist internal teams with multiple tasks including scheduling, running reports, and assisting with follow-ups. Follow all company standards and procedures as currently documented. Track all work billable for the entire technical team. Provide excellent customer service on all levels for the company. Coordinate and schedule resources for service requests. Help manage the activities of all technicians. Manage the workflow of all service requests. Provide clients with one-to-one or one-to-many customers service as needed.
Employment Type
Full Time
Key Skills
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