Service Coordinator

Job Description
JOB TITLE: Service Coordinator
REPORT TO: Service Manager
FLSA STATUS: NonExempt

SUMMARY:
This position is primarily responsible for helping to keep track and publish policies relating to all
phases of Service Department activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Assists with administrative duties: answering service department phone calls and email
correspondence filing and preparing documents for service department.
Maintains and updates Service Department employees schedule
Assists with the coordination of projects associated with Service Department
Assists with preparation of technical documents and maintenance procedures
Assists managers with updating SOPs
Collects sorts updates and determines all information and enters data into spreadsheets and
any other programs with minimal errors.
Liaises with internal and external parties assess programs and resolve issues and concerns
ensuring client satisfaction.
Oversees all interaction with clients to ensure all service requirements are met and no issues
arise making note of instances that may need improvement
Establishes a standard set of service requirements; assist in training workshop to ensure all
service department employees fully understand the requirements and can follow it precisely
Interacts with clients who are not satisfied putting service and communication techniques
into practice and resolving any conflicts professionally and answering inquiries respectfully
Creates reports making recommendations for areas that can be improved and presenting the
information when requested.
Works with sales employees answering their questions providing instruction and guidelines
and demonstrating the best service techniques for them
Analyzes sales reports and client account information to gain insight into the best way to
provide service for specific clients.
Performs any other duties assigned or delegated by manager
Complies with the companys policies and procedures.
Incorporates company corporate principles and values. (Corporate principles: generate
affluence for people and society. Maintain company growth by providing high level of technology
and service.) (Values: customer satisfaction continuous improvement and discipline and vitality) into your work and in your teams work.

To perform the job successfully an individual should demonstrate the following
competencies:
Analytical ability to collect and research data; Use intuition and experience to complement
data collected .
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; willingness to help with alternative solutions; Works well in group problem
solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills Focuses on solving conflict not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control; Remains open to others
ideas and tries new things.
Oral Communication Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions.
Written Communication Writes clearly and informatively; Edits work for spelling and
grammar; Varies writing style to meet needs; Able to read and interpret written information.
Teamwork Exhibits objectivity and openness to others views; Gives and welcomes feedback;
Contributes to building a positive team spirit; Able to build morale and group commitments to
goals and objectives; Supports everyones efforts to succeed.
Leadership Exhibits confidence in self and others; Inspires and motivates others to perform
well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives
appropriate recognition to others.
Business Acumen Understands business implications of decisions.
Cost Consciousness Works within approved budget; Conserves organizational resources.
Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works
with integrity and ethically; Upholds organizational values.
Organizational Support Completes administrative tasks correctly and on time; Following
Corporate Principles and procedures; Supports organizations goals and values; Supports
affirmative action and respects diversity.
Judgment Displays willingness to make decisions; Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions; Includes appropriate people in decisionmaking
process; Makes timely decisions.
Motivation Sets and achieves challenging goals; Demonstrates persistence and overcomes
obstacles.
Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for
additional resources; Sets goals and objectives.
Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats
others with respect and consideration regardless of their status or position; Accepts responsibility
for own actions; Follows through on commitments.
Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote
quality.
Quantity Completes work in timely manner.
Adaptability Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with frequent change delays
or unexpected events.
Dependability Follows instructions responds to management direction; Takes responsibility
for own actions; Keeps commitments; Commits to extra hours of work when necessary to reach
goals; Completes tasks on time or notifies appropriate person with an alternate plan.

QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge skill and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
Require associate Degree in Business Administration; and at least three to five year of experience
in keeping and managing multiple records/data.

LANGUAGE SKILLS:
Ability to read analyze business correspondence write reports and procedure manuals. Ability to
effectively present information and respond to questions from groups of managers clients
customers and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts interest commissions proportions
percentages area circumference and volume.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written
oral diagram or schedule form.

COMPUTER SKILLS:
To perform this job successfully an individual should be proficient with MS Office (Word Excel
Power Point).

OTHER REQUIREMENTS:
Outstanding written and verbal communication and interpersonal abilities.
Excellent organizational and time management skills.
Experience working in data entry software and maintaining and organizing and updating
detailed information.
Capable of focusing for long periods and perform quickly and accurately.
Capable of updating and transferring information with minimal errors.
Capable of managing multiple projects at one time.
Customer service oriented good people skills is a must individual must build strong
relationships with our partners and service providers to ensure clients receive the best care
possible.
Capable of understanding Corporate Principles and Values.

SUPERVISORY RESPONSIBILITIES: NO

TRAVEL: less than 1%

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

Amount of Time

None

Under

1/3

1/3 to 2/3

Over 2/3

Stand

Walk

Sit

Use hands to finger handle or feel

Reach with hands and arms

Climb or balance

Stoop kneel crouch or crawl

Talk or hear

Taste or smell

Does this job require that weight be lifted or force be exerted If so how much and how often
Check the appropriate boxes below.

Amount of Time

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Does this job have any special vision requirements Check all that apply.

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are

fixed on a given point)

Depth perception (threedimensional vision ability to judge distances and spatial relationships)

Ability to adjust focus (ability to adjust the eyes to bring

an object into sharp focus)

No special vision requirements

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

Amount of Time

None

Wet or humid conditions (nonweather)

Work near moving mechanical parts

Fumes or airborne particle

Toxic or caustic chemicals

Extreme cold (nonweather)

Extreme heat (nonweather)

Risk of electrical shock

Work with explosives

Risk of radiation

Vibration

Employment Type

Full Time

Key Skills

Senior Care
Customer Service
Developmental Disabilities Experience
Computer Skills
Microsoft Outlook
Case Management
Computer Literacy
Dispatching
Home Care
Administrative Experience
Social Work
Word Processing

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About Company

ONEPOWER Consulting

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