Service Advisor
Posted on :
16-12-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1812804
Job Title: Service Advisor Car Dealership
Location: Edinburgh EH15 1ED
Salary: Basic salary Up To 24,000 (depending on experience) OTE 30,000
47 hours Monday to Friday and rotational Saturday (1 Saturday in every 3)
Our client is a young, innovative, and fast paced, family run company here to push boundaries to ensure they remain the best at what we do selling cars.
They are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.
They have an exciting opportunity for an experienced Service Advisor to join our Team in Edinburgh.
Their Service Advisors are an important component that works as a link between our guests and our workshop. It s a tricky role, where one foot is in the engine room and the other foot is in the showroom. From welcoming guests, you ll ensure their smooth journey; from agreeing service or understanding repair requirements; to booking in work and presenting the completed job.
Along the way, you ll liaise with our parts team, suggest additional products and services to the guest, and make sure all invoicing is shipshape. It s all about giving our guests peace of mind. You must have an enthusiasm for guest experience and a passion for the industry with the confidence to deliver an outstanding service to our guests.
Duties of a Service Advisor:
- Greeting customers in an enthusiastic and positive manner
- Handle inbound and outbound bookings for service and vehicle repairs
- Agree and fulfil a contact plan with every customer to keep them informed throughout the day of the progress of their vehicle, utilising phone, text and email facilities.
- Provide a thorough and accurate explanation of all additional work recommended and accurate solutions.
- Liaising with workshop and body-shop to progress work through the system.
- Handling customer feedback and complaints and ensuring them we can solve any issue
- Maintaining customer database and records accurately. Ensuring compliance with all aspects of Data Protection.
- Maintain and develop knowledge through attending various training courses and developmental activities
To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment.
Requirements
What they are looking for:
- Current experience working as a Service Advisor or experience working in a similar role.
- Exceptional customer service skills
- Target driven
- Excellent communication skills and warm telephone manner
- Ability to multi-task within a busy environment
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Computer literate
- Please only apply for this role if you are happy to work 47 hours a week Monday to Friday and rotational Saturdays (1 in every 2).
Benefits
- Best pay scheme for best performance
- Employee discounts and Lease car options
- High Flyers incentives
- 30 days holiday plus additional for longer service
- Mental Health MOT s
- Dedicated In house counselling team.
- Mental Health First Aid Training (Manager)
- Life Assurance
- Flexible working options
- Covid health and safety measures
- Access to PV Wellness and Fitness App
- Cycle Scheme
- Company Chaplin support
- Giving back programme
- Mentor Programme
- Colleague Events
What they are looking for: Current experience working as a Service Advisor or experience working in a similar role. Exceptional customer service skills Target driven Excellent communication skills and warm telephone manner Ability to multi-task within a busy environment A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner. Computer literate Please only apply for this role if you are happy to work 47 hours a week Monday to Friday and rotational Saturdays (1 in every 2).
Employment Type
Full Time
Key Skills
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