Server Engineer Enterprise and Cloud Infrastructure

Server Management

• Responsibilities: Ensure server and network uptime and availability; perform routine maintenance and updates.
  
• KPIs: Achieve a server and network uptime of at least 99.95% per month.
  

Performance Optimization and Scalability

• Responsibilities: Ensure the infrastructure can scale to meet increasing demand; implement load balancing caching and performance tuning techniques.
  
• KPIs: Percentage improvement in system performance.
  

Issue Response and Resolution

• Responsibilities: Respond to critical server issues within the set timeframe; perform effective troubleshooting and problem resolution.
  
• KPIs:
  1. Mean time to resolution (MTTR) for infrastructure incidents.
     
  2. Incident resolution success rate.
     

System Updates

• Responsibilities: Perform necessary server software and firmware updates.
  
• KPIs: Complete 100% of server updates within one week of release.
  

Security and Compliance

• Responsibilities: Ensure compliance with relevant cybersecurity laws and regulations; implement security controls; monitor for threats; respond to security incidents.
  
• KPIs:
  1. Compliance rate with regulatory requirements and best practices.
     
  2. Meantime to remediate vulnerabilities.
     
  3. Number of exceptions.
     
  4. Average age of open vulnerabilities.
     

Backup Management

• Responsibilities: Perform routine backups; ensure a high success rate.
  
• KPIs: Maintain a backup success rate of at least 98% each month.
  

Disaster Recovery

• Responsibilities: Test and document disaster recovery procedures.
  
• KPIs: Successfully conduct and document disaster recovery tests biannually.
  

Professional Development

• Responsibilities: Pursue relevant certifications and expand technical capabilities.
  
• KPIs: Obtain one relevant professional certification within the first year of employment.
  

Vendor Management

• Responsibilities: Monitor and manage thirdparty vendor service level agreements (SLAs).
  
• KPIs:
  1. Vendor SLA compliance rate.
     
  2. Number of successful contract renewals and amendments.
     

Technology Implementation

• Responsibilities: Implement significant server technology upgrades or improvements.
  
• KPIs: Successfully implement at least one server technology upgrade or improvement per year.
  

Team Collaboration

• Responsibilities: Participate in crossfunctional projects; enhance system integration and collaboration.
  
• KPIs: Participate in at least one major crossfunctional project per year.
  

Documentation

• Responsibilities: Document all system changes incidents and maintenance activities.
  
• KPIs: Document 100% of system changes incidents and maintenance activities within 24 hours of completion.
  

Miscellaneous and General

• Responsibilities: Complete any assigned workrelated duties and responsibilities.
  
• KPIs:
  1. Completion rate of assigned duties and responsibilities.
     
  2. Overall satisfaction rate in the performance of miscellaneous duties
     

Requirements

1. Knowledge Areas

• Cloud Platforms: Extensive knowledge of leading cloud platforms including AWS Google Cloud and Microsoft Azure focusing on configuration deployment and service management.
  
• Server Technologies: Expertise in serverbased operating systems like Linux/UNIX and Windows Server with capabilities in server management maintenance and troubleshooting.
  
• Hardware: Proficiency in server hardware setup configuration maintenance and troubleshooting.
  
• Virtualization Technologies: Knowledge of virtualization platforms such as VMware and HyperV for resource deployment optimization.
  
• Networking: Skilled in network systems protocols and standards like TCP/IP DNS DHCP along with network hardware including routers switches and firewalls.
  
• Storage Technologies: Understanding of storage solutions including SAN NAS and RAID and their roles in data availability and protection.
  
• Security Principles for Infrastructure: Deep knowledge of cybersecurity practices firewall setups patch management and adherence to security policies.
  
• Databases: Proficient with SQL and NoSQL databases management backup and restoration.
  
• Disaster Recovery: Acquaintance with disaster recovery and business continuity strategies.
  
• Scripting Languages: Skilled in scripting with Python Bash or PowerShell for task automation and server maintenance.
  
• IT Service Management Frameworks: Familiarity with IT service management frameworks like ITIL.
  

2. Qualifications

• Education: Bachelors degree in Computer Science Information Technology or related fields. Relevant experience or certifications may substitute for formal education.
  
• Industry Certifications: Desirable certifications include Azure Solutions Architect Expert Google Professional Cloud Architect AWS Certified Solutions Architect CompTIA Server Cisco CCNA VMware Certified Professional etc.
  
• Additional Certifications: ITIL and/or COBIT certifications.
  

3. Experience

• Server Administration: 35 years in server hardware and software installation configuration and maintenance.
  
• Cloud Platforms: 23 years in deploying and managing services on major cloud platforms.
  
• Networking: Extensive experience in network system management and troubleshooting.
  
• Security: Experience in server security management including firewall setup and compliance enforcement.
  
• Virtualization Technologies: Working knowledge of VMware or HyperV.
  
• Database Management: Experience with database systems like SQL Server Oracle or MySQL.
  
• Infrastructure Design and Management: 35 years in infrastructure design and management in complex settings.
  
• Project Participation: Involvement in infrastructure projects and team collaboration.
  
• Troubleshooting and Problemsolving: Advanced troubleshooting and problemsolving capabilities.
  
• Vendor Interaction: Experience with vendor management and contract negotiations.
  
• Managing Security and Compliance: Managing security and compliance in technology infrastructure.
  
• Technical Guidance: Providing technical support and guidance to teams.
  

4. Technical Skills

• Server Operating Systems: Mastery of Windows Server Linux and UNIX systems including setup and maintenance.
  
• Cloud Platforms: Expertise in AWS Google Cloud or Microsoft Azure.
  
• Networking: Solid foundation in networking principles and technologies.
  
• Database Systems: Competence in administering common databases such as MySQL Oracle and SQL Server.
  
• Security: Strong knowledge of security tools and practices.
  
• Virtualization: Proficiency in virtualization technologies and security best practices.
  
• Hardware: Understanding of server hardware and its functionality.
  
• Scripting Languages: Capability in scripting with PowerShell Bash or Python.
  
• IT Service Management Frameworks: Knowledge of frameworks like ITIL.
  
• System Monitoring Tools: Experience with performance monitoring and troubleshooting tools.
  
• Backup and Recovery: Understanding of backup and recovery strategies and technologies.
  

5. Personal Attributes/Behavioral Competencies

• Analytical Thinking: Ability to analyze complex problems and explore solutions.
  
• Detailoriented: Strong attention to detail in planning execution and troubleshooting.
  
• Pro activity: Anticipating potential issues and staying updated with technology trends.
  
• Resilience: Maintaining composure under pressure and managing multiple tasks.
  
• Communication: Excellent communication skills able to convey technical concepts.
  
• Teamwork and Collaboration: Strong team collaboration and positive contribution to team dynamics.
  
• Continuous Learning: Commitment to continuous skill enhancement and industry knowledge.
  
• Customer Focus: Dedication to satisfying customer needs and managing expectations effectively.
  
• ProblemSolving: Robust problemsolving skills with a methodical approach.
  
• Ethics and Integrity: High ethical standards and integrity in all actions.
  

Benefits