Senior Technician (User Support)

Senior Technician (User Support)

• Working Location: Braine LAlleud, Belgium
  
• Security Clearance: NATO Secret
  
• Language: High proficiency level in English language
  

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

• Excellent troubleshooting skills in LAN/WAN and client/server environments
  
• Knowledge of tools and technology related to end-user devices (i.e. MS Office, email client, computer drivers)
  
• Working knowledge of directory services such as Active Directory
  
• Working knowledge in configuring Client devices via Active Directory GPO
  
• Sound knowledge of TCP/IP based networks and related protocols
  
• Deep experience on Windows PowerShell scripting and Windows Scripting Host
  
• Good understanding of LAN security, Internet security and user device protection mechanisms (such as anti-virus and endpoint encryption solutions)
  
• Detailed knowledge of Virtualisation Client Solutions (VMWare vSphere)
  
• 5+ years of experience in managing and Administering Users client devices (e.g. Desktops, Workstations, Thin/Zero Clients, Laptops)
  
• Good experience in Client Deployment solution, such as Microsoft System Center Configuration Manager (SCCM) or Microsoft Deployment Toolkit (MDT)
  
• Proven experience in application packaging solutions for virtualized a non-virtualized environment
  
• Experience in Incident and Request Fulfilment Management
  
  DUTIES/ROLE:
  
• Support the effectiveness and efficiency of Assigned IT Services in the area of responsibility (Workspace Service area), such as Managed Devices, Print/Scan, Business network throughout the service lifecycle, participating to each function as well as coordination and communication between support and service provider
  
• Perform implementation and maintenance of authorised software changes, related to assigned applications and the integration/tailoring of vendor supplied components, following established procedures for quality, configuration control, testing, documentation and security
  
• Provide and coordinate expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational
  
• Actively participate and support Continuous Service Improvement (CSI) for assigned services