Senior Support Engineer - CMDB

• Performing operational activities as defined by Configuration Management (CM) policies and procedures
  
• Fulfilling CMDB service requests as assigned
  
• Engaging with strategic projects to ensure CMDB can deliver required functionality within project time frames
  
• Mentoring the organization on CMDB services, concepts, policies, and procedures
  
• Collecting and reporting on metrics as required
  
• Proactively Identify and report on noncompliance
  
• Performing CMDB audits as directed
  
• Identifying service improvement opportunities
  
• Control inventory that is purchased and used
  
• Help reduce the cost of purchasing and managing assets
  
• Manage the IT asset life cycle from planning to disposal
  
• Achieve compliance with relevant IT asset standards and regulations
  
• Create standards and processes for managing assets
  
• Document and Maintain local config management Process and Procedures
  
• CMDB local data maintenance and reporting
  
• Identify service mapping gaps and rectify
  
• Govern Application and Infra CI lifecycle (Remap, updates mapping wherever required via UI)
  
• Works with configuration manager/product owner and application /system owners to maintain/update/improve CI data integrity
  
• Where necessary maintain, modify and create local procedures or policies in alignment with group policies & procedures.
  

Requirements

• Bachelor s degree in Computer Science or equivalent field
  
• ITIL Foundation v3 or v4 certification (plus)
  
• Experience in using ServiceNow ITOM module (plus)
  
• Good knowledge in IT configuration and asset management
  
• Good knowledge in ServiceNow CMDB
  
• Good analytical and problem solving skills on maintaining CMDB data integrity
  
• Understanding of ServiceNow discover and service mapping tool
  
• Strong oral and written communication skills in English
  
• Process governance and design experience
  
• Ability to work independently and self starter
  
• Good communication skills, interpersonal, oral, and written in English
  

Benefits

• At least 15 days of annual leave
  
• 3 personal leave per year and other kinds of leave
  
• At least 14 public holidays per year
  
• Provident Fund
  
• Premium fitness first membership
  
• Health insurance for yourself, your spouse and child(s).
  
• Dental claims
  
• Fun activities during the week (such as fun Friday, TGIF games, etc.)
  
• Work life balance (Work from home, Flexible working hour, Massage room, Games Zone, Nursing room, etc.)
  
• International Working Environment