Senior Project Manager

Domain: banking

Key responsibilities

• Define a strategy for the product & business goals together with the Head of Centric product management
• Define the project scope and plans/releases/ deployment strategy
• Identify product stakeholders and set up governance around your objectives & project
• Manage resources of the project in general human or not and relationship with internal & external providers
• Understand business use cases the goals the stakeholders involved the processes.
• Create the virtual agent personality and identify guidelines to keep a consistent toneofvoice
• Design the Conversational BPN by use case happy path and all its possible deviations
• Define KPIs & criteria to assess conversation effectiveness
• Continuous conversation analysis after the release to see what is working and what is not and then adapt UX
• Design & maintain sustainable conceptual data model that connects intents entities and utterances supporting the conversations/business use cases
• Gather & organize data to compose validation data sets/list of utterances in order to train the AI
• Define & monitor respect of the methodology to define intents entities & utterances
• Work closely with the other streams involved on the project (marketing legal deployment distribution etc.) in order to develop a cohesive approach

Required experience / knowledge:

• At least 8 years of experience in Financial Services projects (cash management global market corporate banking products in general) with direct involvement in IT projects and good understanding of Corporate and/or Institutional clients needs
• Exposure to digital products
• At least 10 years experience in project management and/or IT product management
• Strong proven experience in development and rollout of solutions dedicated to the improvement of client services in the Corporate banking industry

Soft skills:

• Committed to deadlines value creation and high quality standards
• Ability to work autonomously whilst communicating progress and escalating risks and issues
• Pragmatic team player
• Good negotiation skills
• Proactive and hands on approach with attention to details
• Very good verbal and written communication skills

Travel: Could be required for specific projects/tasks

Education: Degree in Finance Economics Marketing Engineering or equivalent experience

Language Requirements:

• English: Professional proficiency
• French is a plus
• Dutchis a plus

Location: Belgium 50% on site & 50% remote

Join our team to be at the forefront of digital innovation bridging business needs with technological advancements to create impactful solutions. Apply now to become a pivotal part of our transformation journey!