Senior Operations Manager - Digital start-up mfx

ServiceHero is a digital service provider that offers fast and transparent help for people and businesses with pest infestation. Through our platform we connect certified pest control experts all over Germany with customers in need.

As part of our fastgrowing startup with ambitious goals we are looking for a Senior Operations Manager (m/f/x) to help us optimize our current processes and tools. With your B2C experience and your ability to extract action items from data you will play an important role in helping us achieve higher conversion rates and leaner processes. Your analytical mindset helps you break down large challenges into manageable tasks.

Are you a seasoned professional seeking a rewarding opportunity in a wellfunded startup Do you thrive in an environment with a customercentric vision and a team that places a premium on collaboration and the freedom to innovate If so we invite you to join our dynamic team and play a key role in our mission to promote transparency and fairness in the pest control market.

Tasks

• Provide input to optimize the functionality of our proprietary orderprocessing tool
• Optimize processes and implement new strategies to increase efficiency
• Coordinate and monitor operational processes and performance to ensure the business is running smoothly
• Analyze customer feedback to keep operations current and competitive
• Work crossfunctionally with Sales Product Management and Partner Management on the implementation of new products and services

Requirements

• Degree in business administration or comparable training
• Minimum 5 years of professional experience in business analysis and/or operations management mandatory
• Experience in selecting and implementing tools such as CRM
• Familiarity in working with different departments and stakeholders
• Ability to analyze and optimize complex processes
• English (fluent) and German (professional)

Plus but not a must:

• Fastpaced startup environment experience
• Digital services / eCommerce / service background The salary for this position will be commensurate with experience and qualifications and is contingent upon proven relevant experience and demonstrated skills and accomplishments

Benefits

• Flexible working hours and the possibility of working remotely
• Earlystage startup atmosphere
• Open communication and great company culture
• New career opportunities through growth and additional services
• Opportunity to shape and drive your own role & responsibilities
• Regular team events
• Modern office with good transport links and a great selection of restaurants nearby

ServiceHero promotes equal opportunities. We strive to create an inclusive work environment. We welcome applications from people with diverse backgrounds including age citizenship people with disabilities marital status religion and belief and sexual orientation.

More About ServiceHero

We solve our customers emergencies and problems around their household. No matter if infestation with pests a broken key or a defective glass pane. Our goal is clearly defined: We link service providers with customers through our platform while ensuring fair transparent and fast access to professional experts. Every vision starts with a first step and for us that first step is pest control where we have already demonstrated that our way of working adds a relevant product to the market.

Born out of a collaboration between BCG Digital Ventures and one of Germanys largest providers of facility services we are perfectly positioned to revolutionize the pest control market in the coming years and other services thereafter.