Senior EU Logistics Manager - Rotterdam

Role Purpose:

To manage and facilitate the efficient undertaking of Castores logistics operations and carriage activities in the EU for eCommerce Retail Wholesale & Gift of Kit. These consist of:

A network of carriers managed directly by Castore or through a service provider.

The multichannel distribution centre located in Rotterdam.

Responsibilities:

• Manage overseeing all activities at our distribution centre;
• Oversee all delivery interactions for all customer channels within the EU;
• Oversee all customer communications around fulfilment of our responsibilities;
• Measure and drive performance in our activities to improve customer satisfaction and efficiency;
• Foster and promote links between the different 3rd parties logistics teams and head office functions;
• Ensure that operational & tactical and planning for site activities and carrier services is being undertaken;
• Ensure that relationships and contractual obligations are being met by all parties within your remit;
• Support and/or project manage the further development of the UK site (automation and software).

I know I am doing a great job if:

• Fulfilment activities have been regularly communicated to internal and external customers & stakeholders any issues have been effectively reported and solved
• Reports on delivery activity have been created and maintained;
• Projects (systems handling solutions ) have been supported in analysis solution development and implementation;
• Continuous improvement is driven with a goal to increase operational excellence with reduced costs;
• Ways in which to streamline and improve working processes have been recommended;
• The necessary level of operational & tactical capacity with all 3PL business partners delivering efficient and cost effective solutions has been provided.

Skills and Experience

General Skills:

• Excellent communication skills together with the ability to negotiate and influence parties both within and outside of the business at all levels;
• Commercially astute in order to drive appropriate decision making;
• Analytical mind set;
• Able to manage and prioritise own workload effectively especially in a time critical environment;
• Ability to work effectively in an autonomous environment;
• Ability to work under pressure and prioritise workload;
• Ability to work in silo or part of a team.

Operating Skills:

• An indepth understanding of logistics KPIs/SLAs and the ability to ensure that suppliers are hitting targets;
• Understanding of the B2C and B2B carrier market;
• Excellent knowledge of the carriage sector of eCommerce parcel and pallet distribution;
• Knowledge of the logistics warehousing sector and previous experience of dealing with third party contractors;
• WMS system knowledge required.

Experience required:

• Minimum 5yrs working within an logistics environment;
• Minimum 2yrs management experience;
• Retail sector wholesale and eCommerce experience;
• Particularly sports/fashion retail is preferred;
• Experience with carriage and warehousing;
• Experience in working with external partners;
• Previous experience working for a 3PL or managed inhouse operation ideally.

Personal Qualities:

• Analytical mindset;
• Ambitious;
• Approachable.