Senior ERP Developer

The frontline technical support professionals who receive and handle tickets. These professionals are responsible for providing customers with information resolving tickets providing specific consulting services and escalating tickets to a higher level of support. These professionals require greater technical skills and/or access rights than Level 1 Support. They re typically technical specialists and may also be responsible for participating in root cause analysis of problems. Understanding client requirements and developing customized solutions based on signed FRDs. Tickets about developed or customized system functionality will require investigation and resolution. Technical DeliveryRelated Attend to support tickets promptly Troubleshoot complex support tickets Respond to support tickets within the agreed SLA timeframe Provide regular and timely client feedback Ensure ticket handover is conducted from the initial consultant handling the case by ensuring they have updated all details on DevOps Determine if a ticket pertains to system customization or development requiring further investigation from a developer Provide feedback on assigned tickets every morning in F&O standup Inform the support coordinator about the next steps Set up client meetings to investigate resolutions or solutions Ensure ticket information is updated on DevOps Participate in client meetings to gather business requirements and map them to the solution capabilities Conduct gap analysis from requirements gathering to the proposed solution Complete the design/configuration of Microsoft Dynamics 365 Finance and Operations and key thirdparty products Produce project documentation such as Functional Requirements Document Customization Specifications User Acceptance Test Scripts and End User Training Build integrations to perform data conversion tasks and additional integrations based on requirements Participate in all tasks related to feature testing solution testing and user acceptance testing Conduct enduser training for clients in oneonone webinar and classroomstyle settings Provide application guidance for clients Assist with escalation support for the help desk Obtain and maintain Microsoft Dynamics 365 certifications as applicable Understand the development life cycle and support existing extensions Senior developers must be able to lead and coach where necessary Capture hours spent on support tickets promptly Provide user training to the client where applicable as a resolution to a support ticket Assist the ERP development team with queries Timely resolution and closure of support tickets People and Skills Development Research and Development Study different areas of the system to improve knowledge Prepare for Dynamics 365 certifications not yet achieved Improve knowledge of integration platforms for D365FO Mentor and share knowledge with the extended ERP development team Governance and Compliance Requirements Align with company policy and strategy Assist in driving ISO requirements and maintaining ISO certification IT Service Management Perform effective administration management and maintenance of all DevOps cases Maintain oversight of all technical incidents and service requests in line with agreed service level agreements Manage and maintain status incident service delivery status updates and ticket administration in DevOps Deliver quality developments and customizations that address client requirements Requirements: Relevant IT degree 4 years of experience with Microsoft Dynamics 365F&O Microsoft 365 Certified: Microsoft Dynamics 365 Fundamentals MB920 Microsoft Certified: MB500