Senior Customer Service Representative w full professional level of German

Do you have solid experience as a Customer Service Representative Are you interested in the manufacturing industry Do you speak full professional German Then this is the job role for you!

We are currently looking for a Customer Service Representative to join a globally recognized manufacturing company. In this role you will engage directly with customers and manage various tasks such as order process logistics and customer service. Your job will also be to ensure a smooth workflow while keeping an eye on maintaining data precision and quality!

Tasks

• Create and maintain strong customer relationships by high level service for both internal and external clients while ensuring precise order processing through multiple channels
• Manage the entire order fulfillment cycle from sales entry to customer satisfaction and answer queries that occure during the process
• Proactively engage with customers and internal stakeholders
• Optimize service performance solve complex order and inventory issues
• Handle import/export shipping and other necessary documentation
• Maintaince of customer and material data within your scope

Requirements

• Degree in Supply Chain Management or Business Management or similar experience within customer focussed organizations
• Full professional level of German and English
• 4 to 5 years of experience in Customer Service preferably on a manufacturing sector
• Proficiency in SAP Sales and Distribution (SD) module including order management pricing and billing. Further SAP Modules such as MM PP of additional benefit
• Teamwork and good communication skills are key

Benefits

• Competitive salary

• Hybrid working model

• Parking at the office

• Pension plan

• International environment

• Step 1: Interview with us to get to know you better

• Step 2: Interview with the hiring manager

• Step 3: Interview with HR