(Senior) Customer Service Manager (f/m/d)

Your tasks

Become part of our successful direct-to-consumer brand with a sustainable mission!
Together with your team, you will ensure that our customers are always happy and satisfied and that we make sustainable gardening possible for everyone.

• You are responsible for the quality of our customer communication and manage internal and cross-team projects for maximum customer satisfaction.
• You implement smart, growth-oriented processes to increase standardisation and automation in customer service.
• You improve our processes and tools and optimise the interfaces between our ticketing system and connected systems such as ERP or shop.
• You get involved hands-on in the day-to-day business of our specialised 2nd and 3rd level support, identify opportunities for improvement, develop solutions and independently take care of their implementation with the team.

Requirements

• You have at least 2 years of relevant professional experience in process optimisation, general business development or in a leading role in customer service (b2c, d2c).
• You have already gained concrete experience in working with and optimising CRM or ERP tools, ideally as a key user.
• You are a "Natural-Born-Team-Creature", to whom perfect communication, rapport, efficiency and transparency are a natural concern and come easily to hand.
• You bring self-motivation and spirit and inspire not only yourself but also others for your topics.
• You speak fluent German (C2) and English (C1) - further language skills are an advantage.

Why Plantura?

• Ownership: We offer you a highly ambitious working environment and do not believe in strict hierarchies, but in ownership and drive.
• Team spirit: We are an ambitious team with an appreciative working atmosphere; active participation and transparency are part of our corporate DNA.
• Meaningful benefits: We believe that everyone needs support to develop personally and professionally. Yoga or gym, coding classes or time management coaching - we cater to your needs.
• Sustainability: We don't do greenwashing blah blah, but take an honest and professional look at how we can make Plantura a little more sustainable every day.
• And of course, we offer you an industry-standard salary, a modern, bright office in the heart of Munich and the opportunity to work from home several days a week.